Theresa Nelson

Took initiative to find extra tasks when scheduled duties were completed. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Resolved guest complaints promptly and professionally. Communicated clearly and positively with co-workers and management. Promptly reported complaints to a member of the management team.

Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays. Accurately measured ingredients required for specific food items. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed. Prepared items according to written or verbal orders, working on several different orders simultaneously.

Took initiative to find extra tasks when scheduled duties were completed. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Frequently washed and sanitized hands, food areas and food preparation tools.