Theresa Obzut
Muskegon
Summary
Dedicated phlebotomist with expertise in venipuncture and patient care, honed at America Red Cross. Achieved enhanced donor satisfaction through compassionate communication and streamlined specimen collection processes. Committed to maintaining HIPAA compliance and fostering positive relationships, ensuring high-quality service and operational efficiency in blood donation environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
America Red Cross
08.1999 - 08.2009
- Performed venipuncture and capillary draws with high accuracy to ensure effective specimen collection.
- Maintained sterile environments and adhered to safety protocols for blood collection procedures.
- Educated donors on donation processes and post-donation care to enhance donor experience.
- Coordinated with medical staff to streamline workflow and improve operational efficiency during blood drives.
- Implemented process improvements that increased the speed of blood collection without compromising quality.
- Conducted regular inventory assessments of supplies, ensuring availability for optimal operations during collections.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
Reeths Puffer
Muskegon06-1974
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
Certification
- Certified Donor Specialist I, American Red Cross - [Timeframe]
Timeline
Phlebotomist
America Red Cross
08.1999 - 08.2009
Reeths Puffer
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