Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Theresa Perry

Lindale

Summary


Professional healthcare leader with experience in managing nursing teams and ensuring optimal patient care. Skilled in clinical supervision, staff training, and conflict resolution. Strong focus on collaboration and achieving outcomes, flexing with changing needs. Reliable, adaptable, and driven to enhance healthcare delivery through effective team management and patient-focused strategies.

Overview

4
4
years of professional experience

Work History

CCM Nurse Supervisor

Nsight Health
07.2024 - Current
  • Oversee the performance of agents and team leads, ensuring teams meet key performance metrics (utilization, dials, conversion, etc.)
  • Regularly review reports, identify trends, and work with team leads to address performance gaps.
  • Track all KPIs including conversion rates, average handling time, occupancy, utilization, attendance, adherence, and quality.
  • Align with progressive coaching model, PIP’s and PAN’s.
  • Ensure up-to-date training programs for agents and team leads, fostering continuous development and skills enhancement.
  • Train new hires on systems, scripts, and best practices. Set tenure-based goals and performance targets for new agents.
  • Collaborate with managers to devise strategies for increasing productivity, improving performance, and streamlining processes.
  • Track performance against these goals and adjust strategies to meet targets.
  • Implement structured coaching to build agent skills, address performance issues, and provide ongoing feedback through regular same-day follow-ups.
  • Provide consistent feedback through coaching sessions, one-on-one meetings, and performance reviews to drive improvement.
  • Oversee agent schedules, adjust for absenteeism, and ensure adherence to shift durations and attendance policies.

LVN Case Manager

Custom Care HCS
06.2023 - 07.2024
  • Managed a caseload of diverse individuals with intellectual and developmental disabilities.
  • Conducted assessments to identify patients' medical, social, and psychological needs.
  • Managed and coordinated individualized service plans for IDD individuals, ensuring their needs were met.
  • Assessed eligibility and conducted comprehensive evaluations to determine appropriate services and supports.
  • Collaborated with interdisciplinary teams to develop and implement effective treatment plans.
  • Provided advocacy, crisis intervention, and resource coordination to support individuals with IDD and their families.
  • Provided advocacy, crisis intervention, and ongoing support to promote clients' independence and well-being.
  • Utilized strong critical thinking and problem-solving skills to address medical and logistical challenges.
  • Collaborated with interdisciplinary healthcare team, including physicians, nurses, and social workers.
  • Demonstrated excellent communication and patient advocacy skills, ensuring patient rights and needs were met.
  • Managed complex medical cases, coordinating and overseeing patient care plans for optimal outcomes.

LPN Nurse Manager

Star Residential
08.2022 - 08.2023
  • Managed a team of RN's, LVN's, DSP's and assisted with patient care coordination and scheduling.
  • Implemented and promoted quality improvement measures to ensure efficient and safe patient care.
  • Facilitated staff training and development programs to enhance skills and knowledge.
  • Collaborated with multidisciplinary team to develop and implement care plans for patients.
  • Developed and managed budget for group homes, achieving cost-saving measures while maintaining high standards of care.
  • Identify, mediate, and assist in resolution of staff conflict within unit.
  • Review and audit all documentation for each resident.
  • Communicate with Authorized Representatives / Legal Guardians regarding individual's health or plan of care.
  • Assist with new patient intake and new admission process.

Licensed Practical Nurse (LPN)

Tidewater Physicians for Women
03.2022 - 08.2022
  • Proficiently performed routine and specialized procedures in women's health, including prenatal care and gynecological examinations.
  • Efficiently managing medical records, coordinating with other healthcare professionals, and educating patients on women's health issues.
  • Effectively communicated with patients, addressing their concerns, providing education, and promoting overall well-being.
  • Efficiently managed medical records, maintained inventory, and facilitated smooth clinic operations for optimal patient care.

LVN Licensed Vocational Nurse

Custom Care HCS
03.2021 - 12.2021
  • Managed a caseload of patients, coordinating their care and implementing evidence-based interventions.
  • Regularly Auditing patient charts and ensuring state guidelines are being met.
  • Assisted with patient assessments and implemented healthcare plans in collaboration with healthcare team.
  • Monitored vital signs and documented patient progress to ensure accurate and timely updates.
  • Extensive experience providing comprehensive healthcare services to residents of group homes.
  • Strong ability to develop and implement individualized care plans, ensuring optimal physical and mental well-being.
  • Acting as liaison between individual's and their doctors, clinics, hospitals and families to facilitate quality care.

Licensed Vocational Nurse

Park Place Nursing and Rehabilitation
06.2021 - 11.2021
  • Provided comprehensive and compassionate care to geriatric residents in a long-term care facility.
  • Collaborated with interdisciplinary healthcare team members to ensure comprehensive and personalized care.
  • Maintained accurate documentation of patients' medical history, treatments, and progress for effective communication.
  • Demonstrated strong communication skills, ensuring clear and effective interaction with patients and their families.

Education

Vocational Nursing Certificate -

Tyler Junior College
Tyler, Texas
12.2020

Skills

  • Remote Work
  • Resourcefulness
  • Clinical leadership
  • Quality improvement
  • Nursing staff supervision
  • Schedule management
  • Policy updates
  • Staff development
  • Compliance monitoring
  • Staff coaching and mentoring

LANGUAGES

English
Native

Timeline

CCM Nurse Supervisor

Nsight Health
07.2024 - Current

LVN Case Manager

Custom Care HCS
06.2023 - 07.2024

LPN Nurse Manager

Star Residential
08.2022 - 08.2023

Licensed Practical Nurse (LPN)

Tidewater Physicians for Women
03.2022 - 08.2022

Licensed Vocational Nurse

Park Place Nursing and Rehabilitation
06.2021 - 11.2021

LVN Licensed Vocational Nurse

Custom Care HCS
03.2021 - 12.2021

Vocational Nursing Certificate -

Tyler Junior College

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