Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Pesz-Basham

Goodlettsville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Agent II

QRM
White House, TN
06.2021 - Current

I take Insurance claims for multiple companies. This includes auto claims to workman's compensation claims.

I pay attention to details especially spelling.

Travel Consultant

Frosh Travel
Houston, TX
05.2018 - 03.2020

I booked corporate travel for multiple accounts with Frosch. I was able to work remote from my home in Goodlettsville, TN. I lost this job due to covid. I would like the opportunity to return to the travel industry.

Travel Consultant

Entertainment Travel
Nashville, TN
10.2016 - 03.2018
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Worked closely with clients to understand unique needs and meet specific travel desires.

Assistant

BEB Training
Goodlettsville, TN
06.2012 - 10.2016

I worked with my husband and his Hazmat training courses. I kept the books for him and made sure all the students in the course kept their certifications.

These are required per state to clean up hazardous waste by most companies by law.

Travel Consultant

Entertainment Travel
Nashville, TN
10.2007 - 06.2012

I booked Entertainers on tour, I booked large blocks of rooms at hotels and had to make sure there was a location to park the tour buses. There was also special requirements needed for some artist that had to be made.

Travel Consultant

Carlson Wagonlit
Phoenix, AZ
10.2002 - 10.2007

I booked corporate travel for multiple accounts with Carlson. Those accounts included NBC and Universal Studios.

  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Education

High School Diploma -

Harpeth High School
Kingston Springs, TN
05.1987

Skills

  • Customs and Immigration
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers

Timeline

Customer Service Agent II

QRM
06.2021 - Current

Travel Consultant

Frosh Travel
05.2018 - 03.2020

Travel Consultant

Entertainment Travel
10.2016 - 03.2018

Assistant

BEB Training
06.2012 - 10.2016

Travel Consultant

Entertainment Travel
10.2007 - 06.2012

Travel Consultant

Carlson Wagonlit
10.2002 - 10.2007

High School Diploma -

Harpeth High School
Theresa Pesz-Basham