Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLARISSA SMITH

COURIER/Customer Service Agent
Decatur,GA

Summary

Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Successful career history comprising more than 20 years in automobile, transport. Over 20 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

24
24
years of professional experience

Work History

Courier/Customer Service Agent

FedEx
Decatur, GA
07.1998 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Education

Associates - Crimnal Justice

Fort Valley State University
Fort Valley, GA

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customs and Immigration
  • Making Announcements

Timeline

Courier/Customer Service Agent

FedEx
07.1998 - Current

Associates - Crimnal Justice

Fort Valley State University
CLARISSA SMITHCOURIER/Customer Service Agent