Theresa Poyser MSN BC-RN
McDonough,GA
Summary
THERESA POYSER, MSN RN-BC Leadership in the Healthcare Systems Daisy Award Winner Patient Program Manager and Facility Administrator Professional Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Inpatient Program Manager III
Fresenius Medical Care
04.2023 - Current
- Cultivate a culture of ongoing learning and development, demonstrating proficiency in mentoring and delivering instruction to healthcare staff
- Promote accountability among team members and effectively address challenges to achieve organizational goals, exhibiting outstanding leadership skills
- Comply with pertinent guidelines, amplify program efficiency while managing the planning, executing and assessing if any improvement is needed
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Available for night and weekend calls, troubleshooting and staffing 24/7/365 a year
- Adhered to CMS (Centers for Medicare & Medicaid Services), JCAHO (Joint Commission on Accreditation of Healthcare Organizations), and (DNV) Det Norske Vertias guidelines while administering inclusive patient programs.
- Refined expertise and competencies to align with regulatory prerequisites while planning and executing educational sessions and training initiatives for healthcare personnel
- Fulfilled contractual commitments and conformed with regulatory standards, partnering with contracted healthcare providers for the delivery of top-notch patient care services
- Pinpointed areas for enhancement and enforced corrective measures by supervising program outcomes to sustain compliance with CMS, JCAHO, DNV standards
- Delivered essential documentation and participated in three audits per shift to showcase compliance with healthcare regulations as a liaison between the organization and regulatory bodies.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Maintained compliance with relevant regulations by conducting regular audits of patient records and staff training materials.
- Streamlined patient flow by implementing efficient scheduling and appointment practices.
- Implemented innovative data tracking systems to monitor key performance indicators and inform ongoing improvements in service delivery.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Facility Administrator
U.S. Renal Care
01.2021 - 01.2023
- Maintained operational excellence by supporting healthcare advisers, coaching new employees, spearheading office workplace/agency operations, formulating administrative controls, and resolving patient/staff-related concerns
- Managed interventions to meet diverse patient needs while overseeing treatment programs, nursing practices, and infection control
- Leveraged a background in social sciences to offer valuable insights and recommendations for reforming patient programs while providing consultation services
- Fostered a culture of excellence and accountability among healthcare teams with a focus on performance management and public relations
- Transformed processes to improve efficiency in delivering healthcare services while piloting the operations of the program
- Directed programs that emphasize dietary needs and promote wellness, handling nutrition-related aspects of patient care
- Adhered to regulatory standards and advocated for policies that positively influence patient care by utilizing legislation and health policy expertise
- Guaranteed precise and prompt billing processes to uphold financial integrity within the healthcare facility while handling invoicing and financial management functions
- Enhanced capabilities of healthcare professionals and ensured delivery of quality patient care via comprehensive education
- Slashed costs and allocated facility spending by employing effective strategies
- Enabled informed decision-making for continuous improvement in patient programs, conducting trend analysis and utilizing comparative data to identify patterns
- Drove project lifecycle management, such as creating project plans, governing budget development, driving quality assurance, and leading project implementation
- Collected feedback on patient satisfaction and the quality of care by performing an average of 15 surveys per shift
- Evaluated and revitalized clinic operations by producing and reviewing an average of 25-35 reports.
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Implemented proactive measures to reduce downtime due to equipment malfunctions or staffing issues.
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Negotiated contracts with external suppliers for cost-effective procurement of equipment and services.
- Streamlined facility operations by implementing efficient policies and procedures.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
- Enhanced staff productivity through effective communication and training programs.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Nurse Scholar/Relief Charge Nurse
Emory Decatur Hospital
01.2016 - 01.2022
- Delivered care in a non-judgmental manner that respects autonomy, dignity, diversity, and other rights, upholding strict confidentiality while addressing patient, family, and client facility staff matters
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Monitored regular neurological and NIH stroke assessments to guarantee thorough patient care while supervising telemetry and stroke units
- Showcased proficiency in recognizing and managing cardiac issues while examining and explaining cardiac rhythm strips
- Adhered to specified timelines outlined by policies, procedures, and protocols while performing personalized patient assessments, prioritizing data collection according to immediate conditions/needs
- Promoted a holistic approach to patient care while teaming up with over 5-7 interdisciplinary members to create healthcare plans customized to meet individual patient needs
- Warranted precise and comprehensive record-keeping while recording over 12 detailed patient assessment findings per shift, along with physical and psychosocial responses to nursing interventions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Synthesized data and wrote detailed reports to present research findings to stakeholders.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Maintained compliance with relevant regulations by conducting regular audits of patient records and staff training materials.
- Served as an advocate for patients, fielding their questions regarding treatment options, medications, or other concerns related to their health condition.
Clinical Nurse Manager
Hapeville Dialysis
01.2018 - 01.2021
- Designing, implementing, and monitoring the budget
- Ensure that care delivery aligns with the highest quality of care
- Supervised operational responsibilities as needed in both program management and facility administration capacities while managing patient care for over 20 individuals per shift
- Maintained accessibility to staff and patients for required assistance, guaranteeing the seamless day to day operations
- Emphasized adherence to the unit’s budgetary expense without jeopardizing patient’s safety and care.
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
- Maximized nursing staff potential by providing ongoing coaching and support, leading to higher levels of competence and confidence in delivering quality care.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Counseled families to improve communication.
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
- Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
- Evaluated clinical performance data, identifying trends for targeted intervention strategies aimed at improving overall patient outcomes.
- Increased employee retention rates by creating a supportive work environment that valued teamwork and open communication.
- Championed patient advocacy, working collaboratively with healthcare providers to ensure that the unique needs of each individual were met.
- Reduced hospital readmissions by developing and implementing effective discharge planning processes.
- Maintained a safe working environment by enforcing infection control measures and adhering to safety protocols.
- Supported patient self-advocacy within family relationships and during treatment plans.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Initiated care plan and actualized appropriate interventions and treatment.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures.
- Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
- Facilitated team-building activities to promote collaboration among nursing staff, resulting in improved morale and job satisfaction levels.
Acute Care Staff Nurse
Fresenius Medical Care
01.2013 - 01.2018
- Revitalized care experience by offering education and additional support to patients and family members
- Oversaw patient status and laboratory results by communicating with the nephrologist and primary nurse
- Addressed troubleshooting and various critical issues, overseeing various facets of computer charting and billing
- Conducted nursing assessments, monitored vital signs, and participated in call rotations while initiating dialysis treatments via vascular access and central venous catheter for newly diagnosed acutely ill and chronically ill patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
Staff Nurse
Department Of Veterans Affairs
04.2015 - 11.2016
- Administered medications via oral, IV and and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Served as a reliable resource for colleagues, offering guidance on dialysis procedures while fostering a supportive work environment.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
- Maintained accurate patient charts and medical records.
- Optimized resource usage by accurately preparing and measuring required solutions for each dialysis session.
- Utilized medical software to document and track patient progress.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Staff Nurse
Department Of Veterans Affairs
04.2015 - 11.2016
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
Clinical Coordinator
Davita Dialysis
01.2009 - 01.2014
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Trained and supervised teammates on the use of dialysis machines and safety protocols.
- Ensured optimal scheduling and staffing for the clinic’s needs, emphasizing patient safety and cost effectiveness.
- Assisted the administrator and medical director with new admissions to the facility, as well as developed new strategies to improve positive outcomes in patient satisfaction, safety and longevity.
- Collaborate with members of the health care team to develop and implement patient care plans.
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Assisted in the recruitment process by interviewing candidates, evaluating skills fit, and making hiring recommendations based on organizational needs.
- Developed emergency response plans to mitigate risks and ensure the safety of staff and visitors in case of unforeseen incidents.
- Collaborated with senior leadership to develop long-term strategies for facility growth and sustainability.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with Facility Administrator to maintain daily operations.
Charge Nurse
Health Systems Management Of Georgia
11.2011 - 02.2013
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
- Reduced medication errors by establishing stringent medication administration procedures.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Staff Nurse
South Fulton Medical Center
10.2007 - 06.2011
- Increased safety standards within the telemetry unit by adhering to infection control protocols and promoting a culture of constant vigilance.
- Collaborated with interdisciplinary teams for optimal patient treatment plans, leading to better overall health outcomes.
- Streamlined communication between healthcare providers, ensuring timely and accurate information exchange for effective care coordination.
- Administered medications safely and accurately, preventing adverse drug reactions and promoting positive patient responses.
- Maintained accurate electronic documentation of all assessments, interventions, evaluations, and communications related to patient care within the telemetry unit environment.
- Demonstrated strong clinical judgment in prioritizing tasks according to urgency while maintaining attention to detail in all aspects of patient care.
- Educated family members and caregivers on patient care instructions.
- Monitored patients'' vital signs and ECG readings continuously, promptly identifying any abnormalities requiring intervention or escalation of care.
- Enhanced patient outcomes by providing compassionate and skilled nursing care in a telemetry unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Staff Home Health Nurse
Maxim Healthcare
08.2006 - 06.2010
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Coordinated with other healthcare team members to support patient needs.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
- Facilitated smooth transitions from hospital discharge to home-based care by coordinating necessary resources and support systems.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Administered medications and treatments as prescribed by physicians.
- Assisted patients with activities of daily living to promote independence.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
- Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones'' needs.
- Maintained professional competency by attending continuing education courses, staying current on best practices in home health nursing.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
- Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
- Educated patients and families on disease processes, medications and treatments.
- Optimized patient comfort by addressing individual physical, emotional, spiritual needs during end-of-life care.
- Performed skilled nursing procedures such as IV therapy administration, tracheostomy care maintenance under physician supervision when required.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Float Registered Nurse
Piedmont Hospital
09.2008 - 01.2010
- Maintained competency in diverse clinical settings by regularly floating between units, adapting quickly to unique patient populations and environments.
- Prevented complications through early identification of potential issues and prompt intervention when necessary.
- Served as a resource for medical professionals across various departments, fostering effective communication and collaboration among healthcare providers.
- Preserved confidentiality by adhering to HIPAA regulations while managing sensitive patient information in both written and verbal communications.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans, optimizing patient care and recovery.
- Increased efficiency by expertly coordinating resources such as equipment, supplies, and personnel during high-pressure situations.
- Alleviated patient anxiety by providing thorough education about procedures, medications, and self-care strategies.
- Improved patient outcomes by consistently providing high-quality care and effectively prioritizing tasks in fast-paced, dynamic environments.
- Reduced medication errors by diligently administering medications and closely monitoring patients for adverse reactions.
- Promoted a culture of continuous learning by actively participating in professional development opportunities such as workshops, conferences, and online courses.
- Promoted patient safety through strict adherence to infection control protocols and proper utilization of personal protective equipment.
- Streamlined documentation processes by accurately completing electronic health records in a timely manner, ensuring continuity of care.
- Contributed to the development of evidence-based policies and procedures through participation in hospital committees and quality improvement initiatives.
- Ensured accurate diagnosis through thorough assessment of patients'' medical histories, physical examinations, vital signs, and laboratory results.
- Built strong patient relationships through trust-building activities like empathetic communication and consistent follow-up on care plan progress.
- Facilitated timely discharges by collaborating with social workers, case managers, and other healthcare providers to develop appropriate post-hospital care plans.
- Enhanced patient satisfaction through compassionate communication, active listening, and personalized care plans.
- Demonstrated flexibility by seamlessly transitioning between roles within the nursing team as needed to ensure optimal coverage during staff shortages or emergencies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Consistently exceeded performance metrics in areas such as patient satisfaction scores and quality of care indicators by remaining focused on delivering exceptional nursing services at all times.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Monitored patient reactions after administering medications and IV therapies.
Charge Licensed Practical Nurse
Waverly Park Care Center
10.2004 - 06.2006
- Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
- Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented patient care plans and progress to enable tracking history and maintain updated records.
Staff LPN
Northwest Medical Center
05.2005 - 05.2006
- Educated patients and their families on disease management, medication administration, and self-care techniques.
- Performed accurate assessments of post-operative patients by evaluating vital signs, pain levels, surgical site conditions, and other relevant factors.
- Monitored patient vital signs, making timely adjustments to treatment plans for optimal outcomes.
- Collaborated with physicians to update care plans based on patient progress, ensuring the highest level of care possible.
- Assisted with diagnostic procedures by collecting specimens and preparing them for laboratory analysis.
- Conducted health screenings during community outreach events to promote wellness and detect early signs of illness among local populations.
- Assisted physicians during examinations by gathering equipment needed for specific procedures or tests.
- Participated in quality improvement initiatives aimed at enhancing patient safety and improving clinical outcomes within the facility.
- Administered vaccinations to protect patients from infectious diseases.
- Managed wound care effectively by cleaning wounds, applying dressings, monitoring healing progress, and updating treatment plans accordingly.
- Provided high-quality nursing care, reducing hospital readmissions and improving overall patient satisfaction.
- Assisted with admissions, appointments, transfers, and discharges.
- Cared for wounds, provided treatments, and assisted with procedures.
- Obtained patient vital signs and input/output measurements from inpatients.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Staff LPN
Kindred Healthcare Inc.
01.2003 - 05.2005
- Performed accurate assessments of post-operative patients by evaluating vital signs, pain levels, surgical site conditions, and other relevant factors.
- Monitored patient vital signs, making timely adjustments to treatment plans for optimal outcomes.
- Educated patients and their families on disease management, medication administration, and self-care techniques.
- Assisted physicians during examinations by gathering equipment needed for specific procedures or tests.
- Worked closely with case managers to coordinate discharge planning processes for timely transitions of care after hospitalization or rehabilitation stays.
- Enhanced patient care by administering medications and treatments according to physician orders.
- Provided emotional support and therapeutic communication to patients and their families during difficult times, promoting healing and resilience.
- Assessed patients'' needs and developed individualized care plans in collaboration with interdisciplinary healthcare teams.
- Implemented infection control measures to maintain a safe environment for patients, staff, and visitors.
- Managed wound care effectively by cleaning wounds, applying dressings, monitoring healing progress, and updating treatment plans accordingly.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Cared for wounds, provided treatments, and assisted with procedures.
- Obtained patient vital signs and input/output measurements from inpatients.
Education
Master of Nursing Science -
Grand Canyon University
Bachelor of Nursing Science -
Grand Canyon University
Associate of Nursing Science -
Excelsior College
No Degree - Practical Nursing
Medgar Evers College of The City University of New York
Brooklyn, NY05.2000
Skills
- Safety Maintenance
- Budget Governance
- Hospital Administration
- Facility Management
- Patient Direct Care
- Regulatory Compliance
- Team Leadership
- Strategic Planning
- Program Development
- Patient Education
- Quality Control
- Facility Administration
- Problem-Solving
- Project Management
- Detail Oriented
- Decision-Making
- Project Coordination
- MS Office Applications
- Policy and procedure improvements
- Critical Thinking
- Interpersonal Skills
- Data Collection & Research
- Work Planning and Prioritization
- Team training and development
- Attention to Detail
- Operations Management
- Stakeholder Communications
- Customer Service
- Good Judgment
- Technical understanding
- Budgeting and Resource Management
- Scheduling and Planning
- Public Speaking
- Team Development
- Quality Assurance
- Personnel Management
- Risk Analysis and Management
Accomplishments
- Daisy Award Winner.
- Supervisor of a team with over 40 staff members.
- Served as Chairperson of Emory Hospital Clinical Practice Council and my Unit's based Guidelines Committee.
- Collaborated with a team of Direct Patient Care Staff in the development and implementing Stress Reduction Strategies, through research and evidenced base pre and post data collection.
Awards
- Board Certified Medical Surgical Nurse
- License in Practical Nursing (LPN)
- Daisy Award Winner
- Sigma Theta Tau Honorary
- Leadership in the Healthcare System
- National Institute of Health Stroke Scale Certified
- Basic and Advanced Cardiac Life Support
- EKG
- ICD 9 Coding
- Baxter Peritoneal Training
Affiliations
- Sigma Theta Tau Honorary
Certification
- Certified Board Medical Surgical Nurse
- National Institute of Health Stoke Scale Certified
- Basic and Advanced Cardiac Life Support
- EKG Certified
Timeline
Inpatient Program Manager III
Fresenius Medical Care
04.2023 - Current
Facility Administrator
U.S. Renal Care
01.2021 - 01.2023
Clinical Nurse Manager
Hapeville Dialysis
01.2018 - 01.2021
Nurse Scholar/Relief Charge Nurse
Emory Decatur Hospital
01.2016 - 01.2022
Staff Nurse
Department Of Veterans Affairs
04.2015 - 11.2016
Staff Nurse
Department Of Veterans Affairs
04.2015 - 11.2016
Acute Care Staff Nurse
Fresenius Medical Care
01.2013 - 01.2018
Charge Nurse
Health Systems Management Of Georgia
11.2011 - 02.2013
Clinical Coordinator
Davita Dialysis
01.2009 - 01.2014
Float Registered Nurse
Piedmont Hospital
09.2008 - 01.2010
Staff Nurse
South Fulton Medical Center
10.2007 - 06.2011
Staff Home Health Nurse
Maxim Healthcare
08.2006 - 06.2010
Staff LPN
Northwest Medical Center
05.2005 - 05.2006
Charge Licensed Practical Nurse
Waverly Park Care Center
10.2004 - 06.2006
Staff LPN
Kindred Healthcare Inc.
01.2003 - 05.2005
Master of Nursing Science -
Grand Canyon University
Bachelor of Nursing Science -
Grand Canyon University
Associate of Nursing Science -
Excelsior College
No Degree - Practical Nursing
Medgar Evers College of The City University of New York
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