Theresa Reddick
Kingstree,SC
Summary
Dynamic and results-oriented professional with a proven track record at Sykes Call Center, excelling in empathetic communication and computer literacy. Expert in managing records, enhancing student and client relations, and streamlining application processes. Demonstrated ability to improve efficiency and client satisfaction, leveraging critical thinking and database management skills for impactful outcomes.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
Salvation Army Thrift Store
Rochester, NY
06.2017 - 04.2020
Intake of homeless women:
- Maintained accurate client personal and medical records.
- Directed clients throughout the admissions process.
- Kept records accurately.
- Demonstrated proficiency in various computer applications.
- Responded to inquiries, clarifying guidelines.
- Stock client rooms with supplies, bedding, and personal effects.
- Ensured cleanliness through regular light cleaning duties.
- Monitored and enforced curfew adherence consistently.
- Generated comprehensive shift-end report.
Customer Service Representative
Sykes Call Center
Kingstree, SC
09.2013 - 08.2014
- Handled inbound calls with professionalism.
- Responded to customer inquiries.
- Resolved phone issues, activated services, facilitated purchases.
- Utilized various platforms to troubleshoot issues.
Education
Associate of Arts - Cosmotology
Education Opportunity Center
Rochester, NY06-1993
High School Diploma -
East High School
Rochester, NY09-1984
Skills
- Student relations
- Empathetic Communication Skills
- Records maintenance
- Academic advice and counseling
- Medical admissions processes
- Application review
- Critical thinking
- Computer Literacy
- Student support services
- Applicant communication
- Data verification
- Application processing
- Database management
Affiliations
- Type Writing
- Creative Problem Solving
Languages
English
First Language
References
References available upon request.
Timeline
Admissions Coordinator
Salvation Army Thrift Store
06.2017 - 04.2020
Customer Service Representative
Sykes Call Center
09.2013 - 08.2014
Associate of Arts - Cosmotology
Education Opportunity Center
High School Diploma -
East High School
Similar Profiles
Harley BellHarley Bell
Sales Associate at Salvation Army Thrift StoreSales Associate at Salvation Army Thrift Store
Alejandra Miranda MoralesAlejandra Miranda Morales
Donation Center Attendant at Salvation Army Thrift StoreDonation Center Attendant at Salvation Army Thrift Store
Jessica BrooksJessica Brooks
Bell Ringer at Salvation Army Thrift StoreBell Ringer at Salvation Army Thrift Store
Bohdan TereshchenkoBohdan Tereshchenko
Sales Associate/Material Handler at The Salvation Army Thrift StoreSales Associate/Material Handler at The Salvation Army Thrift Store
LeRand McFaddenLeRand McFadden
Class A CDL Truck Driver at Team Robinson INC.Class A CDL Truck Driver at Team Robinson INC.