Theresa Reed
Kilbourne
Summary
Dedicated professional with extensive experience in healthcare admissions and office clerk. Known for strong organizational skills and ability to streamline processes, contributing to improved patient satisfaction and efficient communication between departments.
Overview
17
17
years of professional experience
Work History
Admissions Coordinator
US Renal Care
Nashville, TN
05.2022 - 01.2026
- Collaborated with healthcare providers to streamline communication channels between departments.
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process to/from facilities
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Separated documents and indexed them electronically in their charts
- Facilitated communication between departments to resolve patient issues promptly, enhancing overall service delivery.
- Implemented electronic health record systems, enhancing data retrieval speed and accuracy for medical personnel.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
Unit Clerk
US Renal Care
Gallatin, TN
09.2019 - 05.2022
- Managed patient records and ensured accurate data entry for improved operational efficiency.
- Coordinated communication between medical staff and patients to streamline appointment scheduling.
- Assisted in maintaining inventory of medical supplies, ensuring availability for clinical operations.
- Implemented filing system improvements that enhanced access to patient information for healthcare providers.
- Developed standard operating procedures that increased consistency in patient interactions and documentation practices.
- Oversaw daily administrative workflows, identifying areas for process optimization within the unit.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Temporary Positions
Dorman, Drew Foam, Tsubaki, XPO
Portland, TN
06.2018 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Assisted in organizing training sessions to enhance employee skills and performance.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
Unit Clerk
Fresenius Medical Care
Henderson, NE
12.2008 - 06.2018
- Trained new staff on office procedures and electronic health record systems to maintain compliance standards.
- Led initiatives to enhance patient satisfaction scores through effective communication and follow-up processes.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Education
High School Diploma -
Forman
Manito, ILSkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Records maintenance
- Computer literacy
- Application review
- Application processing
- Hospitable and friendly
- Experience in medical admissions
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Team building
Timeline
Admissions Coordinator
US Renal Care
05.2022 - 01.2026
Unit Clerk
US Renal Care
09.2019 - 05.2022
Temporary Positions
Dorman, Drew Foam, Tsubaki, XPO
06.2018 - 09.2019
Unit Clerk
Fresenius Medical Care
12.2008 - 06.2018
High School Diploma -
Forman