THERESA REEDY
Chesterfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Health Program Representative III
Anthem
01.2020 - Current
- Initial point of contact for the Disease Management Condition Care and Blood Pressure Support Program
- Connect members with DM HealthCare professionals
- Educate members about our Condition Care and Blood Pressure Support Programs
- Enroll members in our Condition Care and Blood Pressure Support Programs
- Email members HEDIS Brainshark presentations for various conditions
- Assist members with navigating the FEP Blue site
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Customer Care Representative
Anthem
01.2019 - 01.2020
- Access computer based resources to help retrieve information
- Retrieve data in multiple systems to help advise members on the next course of action
- Locate in-network providers for members
- Explain claims
- Process payments
- Navigate EOC to explain deductibles, coinsurance, and benefit coverage
- Place follow up calls or emails routinely
- Most of the day is spent answering incoming calls
Customer Service Representative
Verizon
01.2009 - 11.2018
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
- Provide assistance for customers with billing inquiries
- Calculate and quote charges for services
- Add and disconnect service
- Promote company products, services and savings plans
- Resolve customer complaints
- Multi-tasked
Education
Medical Coding Program -
Chesterfield Career and Technical Center
12.2018
Skills
- Medical Coding
- Health Promotion
- Program Management
- Data Collection
- Research proficiency
- Mentoring
- Organization
- Multi-tasking
- Communication
- Self-management
- Initiative
- Reliability
Timeline
Health Program Representative III
Anthem
01.2020 - Current
Customer Care Representative
Anthem
01.2019 - 01.2020
Customer Service Representative
Verizon
01.2009 - 11.2018
Medical Coding Program -
Chesterfield Career and Technical Center
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