Theresa Reid
Valdosta,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Patient Access
SGMC
09.2023 - Current
- Scheduling of Inpatient and Outpatient procedures
- Transcribing orders from physicians
- Answering 100 incoming phone calls daily, responding to emails, and directing to appropriate department
- Maintaining general office files, Scanning documents into patient's charts.
- Provided excellent customer service to patients and medical staff.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of registration process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Office Assistant
Copeland, Haugabrook, and Walker
09.2022 - 09.2023
- Scheduling clients supported 4 lawyers, and draft documents.
- Generate invoices and take payments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Human Resources Recruiting/Coordinator/Administrative
All Ways Caring Homecare
08.2020 - 09.2022
- Employee recruitment, screening, hiring, record keeping, and compliance.
- Assist applicants with hiring process, interviewing, job offer, licensure, reference checks, and screening.
- Maintains up-to-date personnel, medical, I-9, WOTC, and any other employment records.
- Answering phones, responding to emails, and directing to appropriate department
- Maintaining general office files, including job files, vendor files, and other files
- Ordered company supplies as needed.
- Responsible for supervising, guiding, and directing office staff and those who provide direct client services.
- Scheduled and conducted 5-20 interviews each week.
Staffing Coordinator
Ambassador Personnel
08.2019 - 06.2020
- Pre-screening candidates, workers compensation accidents, and incidents Actively recruit, interview, pre-screen, and place employees that exceed both client and Ambassador's expectation.
- Create, build and maintain client relationships
- Generating leads through application data, reference checks, current employees and clients, and marketing calls.
- Preparation of proposal process for specific clients to include pricing, agreement negotiations and client presentations.
- Document all activity daily,
- Prepare weekly operation reports,
- Maintain compliance with all company polices including forms as well as state and federal laws,
- Manage complete operations cycle from candidate selection, placement, employee relations, client relations, and post-employment,
- Participate in client visits, company tours and worksite visits,
- Create and maintain client files allowing easy access for operations Process and participate in unemployment claims,
- Prepare recruiting advertisements and track recruitment resources,
- Market candidates to existing and potential clients
- Maintaining general office files, including job files, vendor files, and other files
- Ordered company supplies as needed.
- Interviewed, hired, and mentored over 50 new personnel and oversaw all staffing operations.
Employment Specialist
Express Employment Professionals
07.2018 - 07.2019
- Perform several functions for clients.
- Recruit, screen, interview 5-20 weekly, and process high-quality employees that best fit job openings for temporary, contract, and permanent placement.
- Business development work directly with management to determine desired type of employee and organize position advertising, recruitment, interviews, and job negotiations.
- Strong written and verbal communication skills to work with hiring companies and prospective employees as well
- Human resource-related role
- Assess candidates quickly and accurately, as well as determine appropriate salary range and understand relevant employment laws
- Maintain positive relations with industrial clients; Process payroll; Process claims for DOL Hearings and Workers Compensation
- Process onboard and hire employees and process hiring-related paperwork.
- Follow up on any new candidates through application tracking system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Staffing Recruiter
SMX Staffing
05.2017 - 07.2018
- Conducting and screening applicants, sourcing resumes, coordinating phone/in-person interviews
- Build strong relationships with candidates (both internal and external), ensure optimal candidate experience, and positively represent client opportunities and employment brand.
- Interview job applicants to obtain information on work history, training, education, or job skills
- Provide regular updates to hiring Managers regarding candidate status.
- Establish and maintain network of top talent for key roles.
- Conduct reference or background check on job applicants
- Hire employees and process onboard-hire paperwork.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations,
- Organize position advertising, recruitment, interviews, and job negotiations,
- Schedule and conduct new employee orientations.
- Maintaining general office files, including job files, vendor files, and other files
- Ordered company supplies as needed.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted 5-20 phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
Drivers Examiner
Department of Drivers Services
10.2016 - 05.2017
- Conducting driver license examinations to determine eligibility of applicants for licensure, and applying various laws, rules and regulations in making these determinations.
- Giving 20 road tests weekly, performing eye examinations, and scoring written examinations for new driver licenses or renewals.
- Explained test processes to students.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Responded to in-person and telephone requests for information from general public,
- Demonstrated respect, friendliness and willingness to help wherever needed.
Leasing Consultant
Express Employment Professionals
08.2016 - 10.2016
- Completes lease form or agreement and collects 50-100 rental deposits monthly.
- Responsible for ensuring “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner
- Responsible for proper maintenance of all resident and property files.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in timely manner.
Staffing Professional
Pro Service Staffing
06.2014 - 07.2016
- Recruit, screen, interview, 5-20 weekly and process candidates for temporary, contract, and permanent placement; Business development; Maintain positive relations with industrial clients; Process payroll; Process claims for DOL Hearings and Workers Compensation.
- Developed strong relationships with clients, leading to increased satisfaction and repeat business.
- Conducted comprehensive background checks on potential hires to ensure safety and reliability for both clients and candidates.
Office Administrator/Staffing Consultant
G&M People Solutions
11.2010 - 06.2014
- Recruit, screen, interview, and process candidates for temporary, contract, and permanent placement; Business development; Maintain positive relations with industrial clients; Process payroll; Process claims for DOL Hearings and Workers Compensation.
- Scheduled and conducted as many as 20 interviews each week.
Education
Associate of Science - Medical Billing and Coding
Colorado Technical Online
Colorado Springs, CO01.2009
High School Diploma -
High School
Clovis, NM05.1993
Skills
- Human Resources
- Office Management
- Recruiting/Staffing
- Prior Authorizations
- Data Entry
- Customer Service
- Epic
- Trace
- Media Manager
- Mesta Med
- Carelogic
- Spring Charts
- PC Knowledge-Windows Applications
- MS Word
- Microsoft Office
- Copier-Knowledge of operations and procedures for Ikon and various other copiers
- Fax modem operation
- ICMS
- E-verify checks
- WOTC
- Gchexs
- Patient scheduling
- Caring and Empathetic
- Registration management
- System Updating
- Claims Handling and Coverage Verification
Timeline
Patient Access
SGMC
09.2023 - Current
Office Assistant
Copeland, Haugabrook, and Walker
09.2022 - 09.2023
Human Resources Recruiting/Coordinator/Administrative
All Ways Caring Homecare
08.2020 - 09.2022
Staffing Coordinator
Ambassador Personnel
08.2019 - 06.2020
Employment Specialist
Express Employment Professionals
07.2018 - 07.2019
Staffing Recruiter
SMX Staffing
05.2017 - 07.2018
Drivers Examiner
Department of Drivers Services
10.2016 - 05.2017
Leasing Consultant
Express Employment Professionals
08.2016 - 10.2016
Staffing Professional
Pro Service Staffing
06.2014 - 07.2016
Office Administrator/Staffing Consultant
G&M People Solutions
11.2010 - 06.2014
Associate of Science - Medical Billing and Coding
Colorado Technical Online
High School Diploma -
High School
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