Summary
Overview
Work History
Education
Skills
Timeline
Generic
Theresa Riccadonna

Theresa Riccadonna

Largo,FL

Summary

Dynamic Medical Assistant with extensive experience at Suntree Internal Medicine, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in EMR systems and vital sign monitoring, contributing to streamlined operations and improved patient outcomes.

Overview

2026
2026
years of professional experience

Work History

Medical Assistant

BayCare Medical Group

Supervisory Specialist

Partner.co
05.2025 - Current
  • Led cross-functional teams to streamline project workflows and enhance operational efficiency.
  • Developed training programs for staff, improving onboarding processes and team productivity.
  • Established performance metrics to monitor team progress and ensure alignment with organizational goals.
  • Facilitated regular meetings to discuss project updates and address any emerging challenges collaboratively.
  • Implemented process improvements that reduced operational bottlenecks and enhanced service delivery timelines.
  • Analyzed workflow data to identify inefficiencies and recommend actionable solutions for enhancement.
  • Cultivated a culture of continuous improvement through feedback mechanisms and staff engagement initiatives.
  • Oversaw compliance with company policies, ensuring adherence to industry regulations and standards.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Trained, coached and motivated staff to maintain high performance levels.
  • Facilitated communication and increased work efficiency between Type and Type department team members.
  • Championed a customer-centric approach within the team, driving exceptional service delivery that consistently exceeded client expectations.
  • Oversaw daily operations, identifying areas for process improvement and implementing strategic solutions to optimize results.
  • Improved Type area operations by gathering data, analyzing trends, and optimizing processes.
  • Implemented innovative strategies that led to significant process enhancements, elevating overall departmental efficiency levels over time.
  • Leveraged strong analytical skills to identify trends and patterns in order to make informed business decisions that positively impacted overall results.
  • Resolved conflicts promptly through open communication and negotiation tactics, maintaining a harmonious work environment conducive to peak performance levels from each team member.
  • Fostered a positive work culture that promoted collaboration, innovation, and continuous improvement among team members.
  • Managed budgets and resources effectively, ensuring optimal use of funds to meet organizational goals.
  • Evaluated employee performance objectively, providing constructive feedback and guidance for professional growth.
  • Conducted regular performance reviews with direct reports, aligning personal development plans with organizational priorities for sustained success.
  • Championed change management initiatives, successfully guiding team members through periods of organizational transformation while maintaining high levels of morale and engagement throughout the process.
  • Collaborated with cross-functional teams on various initiatives to drive company-wide progress towards strategic objectives.
  • Streamlined communication channels for smoother information flow between team members and other departments.
  • Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
  • Developed and executed comprehensive training programs, resulting in improved employee performance and increased retention rates.
  • Adhered to all regulatory compliance standards and guidelines, minimizing potential risks associated with non-compliance or procedural lapses within the department''s purview of responsibility.
  • Motivated team members through recognition of individual achievements as well as collaborative successes in pursuit of shared objectives across all functional areas involved in each project''s oversight scope.
  • Kept files, logs and records updated with latest information.
  • Spearheaded the successful completion of multiple high-priority projects, leading to significant improvements in operational efficiency.
  • Mitigated potential risks by proactively addressing potential challenges before they escalated into major issues.
  • Established clear expectations and performance standards, empowering team members to excel in their roles.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Medical Representative

Diagnostic Clinic Medical Group
08.2012 - 10.2013
  • Supported team in daily operations by learning safety protocols and equipment usage
  • Assisted in maintaining inventory accuracy through routine checks and system updates
  • Collaborated with colleagues to ensure efficient workflow in assigned areas
  • Engaged in training sessions to develop skills for operational tasks
  • Monitored equipment functionality, reporting issues to supervisor for timely resolution
  • Contributed to a clean and organized workspace, adhering to company standards
  • Participated in team meetings, providing input on process improvements and best practices
  • Adapted quickly to changing priorities, demonstrating flexibility in task management
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Supervisor

Partner.co
05.2025 - Current
  • Supported team in daily operations by learning safety protocols and equipment usage
  • Assisted in maintaining inventory accuracy through routine checks and system updates
  • Collaborated with colleagues to ensure efficient workflow in assigned areas
  • Engaged in training sessions to develop skills for operational tasks
  • Monitored equipment functionality, reporting issues to supervisor for timely resolution
  • Contributed to a clean and organized workspace, adhering to company standards
  • Participated in team meetings, providing input on process improvements and best practices
  • Adapted quickly to changing priorities, demonstrating flexibility in task management
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Medical Assistant

Suntree Internal Medicine
11.2006 - 02.2007
  • Assisted with patient intake, ensuring accurate recording of medical histories and vital signs.
  • Managed appointment scheduling, optimizing clinic workflow and minimizing wait times.
  • Supported physicians during examinations, providing necessary instruments and patient assistance.
  • Administered immunizations and intramuscular injections in compliance with safety protocols.
  • Educated patients on medication administration and follow-up care procedures, enhancing health literacy.
  • Maintained cleanliness and organization of examination rooms, adhering to infection control standards.
  • Processed laboratory specimens for testing, ensuring proper labeling and timely delivery to labs.
  • Collaborated with healthcare team members to streamline communication and improve service delivery.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Office Assistant

Mobile Neurology
08.2006 - 11.2006
  • Streamlined administrative workflows to reduce wait times and enhance office efficiency.
  • Coordinated communication between patients and healthcare providers to facilitate care delivery.
  • Managed insurance verification processes to ensure timely service for patients.
  • Maintained accurate patient records using electronic health record systems.
  • Processed medical billing and coding, ensuring compliance with regulations and accuracy of claims.
  • Trained new staff on office procedures and effective patient interaction techniques.
  • Provided compassionate support during check-in/check-out to address patient concerns.
  • Greeted patients and efficiently handled inquiries to improve front desk operations.

Education

Nursing

Pennsylvania State University
State College, PA
05.2006

Paramedic - Emergency Medicine

Clarion Paramedic Program
Clarion, PA
01.1999

EMT

Harrisburg Area Community College
Harrisburg, PA
06.1997

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Sterile technique
  • Complex Problem-solving
  • Fluent in languages
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Inventory management
  • Professional bedside manner
  • Payment collection
  • Medical billing and coding
  • Monitoring patient progress
  • Diagnostic procedures
  • Valid state driver's license
  • Medical office management
  • Emergency response preparedness
  • Healthcare software proficiency
  • Indirect patient care
  • Reliable transportation
  • Conflict resolution
  • Companionship and emotional support
  • Laboratory maintenance
  • Medical equipment operation
  • Medical billing
  • Insurance claims
  • Family education
  • Diagnostic testing assistance
  • Lab equipment operation
  • Patient bathing
  • Lab equipment calibration
  • Antigen testing
  • Hospice care
  • Customer relationship management (CRM)
  • Conversant in languages
  • Case management
  • Wound care specialist
  • Electrocardiographic rhythm recognition
  • Orthopedic splints
  • Patient feeding
  • Needs assessments
  • Patient oral care
  • Diagnostic equipment expertise
  • Respiratory therapy functions
  • Chronic disease management
  • Feeding assistance expert
  • Neurology assessments
  • Therapeutic procedures
  • Emergency room procedures
  • Chemical solution preparation
  • Specimen labeling
  • Insurance authorizations

Timeline

Supervisory Specialist

Partner.co
05.2025 - Current

Supervisor

Partner.co
05.2025 - Current

Medical Representative

Diagnostic Clinic Medical Group
08.2012 - 10.2013

Medical Assistant

Suntree Internal Medicine
11.2006 - 02.2007

Medical Office Assistant

Mobile Neurology
08.2006 - 11.2006

Medical Assistant

BayCare Medical Group

Nursing

Pennsylvania State University

Paramedic - Emergency Medicine

Clarion Paramedic Program

EMT

Harrisburg Area Community College

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