Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

THERESA RIOS

Ravenna,OH

Summary

Knowledgeable and dedicated professional with extensive experience in people relations and business etiquette. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and co-workers. Motivated to maintain and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Massage Therapist

Spa at Yellow Creek
05.2021 - Current
  • Administered therapeutic massage techniques to promote relaxation and alleviate pain in diverse clientele.
  • Educated clients on self-care practices and post-treatment exercises to enhance healing outcomes.
  • Maintained accurate patient records, ensuring compliance with health regulations and privacy standards.
  • Implemented feedback mechanisms to continuously improve service delivery and client satisfaction.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Massage Therapist

Stow-Kent Chiropractic
05.2019 - 05.2021
  • Spoke with clients regarding health history, expectations, services and procedures for over 98% customer satisfaction.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 98% customer satisfaction rates.
  • Provided 25 daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Subrogation Claims Representative

Progressive Casualty Insurance Company
05.2016 - 12.2018
  • Communicated verification and authorization status updates with subrogation department to facilitate decision-making for patient admissions and insurance coverage.
  • Acted as subrogation subject matter expert, answering internal and external questions and inquiries.
  • Processed 50 invoices each 8 hours and mailed documentation to clients.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Waitress

Hartville Kitchen
09.2005 - 01.2016
  • Hartville Kitchen Excellent and efficient customer service.
  • Quality and safety of food.
  • Professional development classes to improve and ensure customers receive the best service out of their dining experience.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Upsold weekly specialty items and desserts to increase overall sales and exceed targets.

Education

Associate of Science - Science Education

Stark State College
Canton, OH
12-2026

IIN Health Coach Certification - undefined

Institute Of Integrative Nutrition
03.2019

Bachelor of Science - Exercise Science (Physiology)

Kent State University
12.2015

Certificate of Completion - Massage Therapy

North Coast Medical Training Academy
01.2005

Skills

  • Microsoft Word, Excel, PowerPoint
  • Excellent communication
  • Customer service
  • First Aid and CPR Experience
  • Insurance Claims and Paperwork Experience
  • Leadership and Management Experience
  • Quality and Safety Knowledge
  • Research Skills
  • Professionalism and ethics
  • Trigger point massage
  • Anatomy knowledge

ADDITIONAL INFORMATION

  • Licensed Massage Therapist, State of Ohio (current) License No. 33.024565
  • Speech award winner at University of Akron

Timeline

Massage Therapist

Spa at Yellow Creek
05.2021 - Current

Massage Therapist

Stow-Kent Chiropractic
05.2019 - 05.2021

Subrogation Claims Representative

Progressive Casualty Insurance Company
05.2016 - 12.2018

Waitress

Hartville Kitchen
09.2005 - 01.2016

IIN Health Coach Certification - undefined

Institute Of Integrative Nutrition

Bachelor of Science - Exercise Science (Physiology)

Kent State University

Certificate of Completion - Massage Therapy

North Coast Medical Training Academy

Associate of Science - Science Education

Stark State College

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THERESA RIOS