Theresa Sams

Supervisor of Distribution Operations

United Parcel Service, UPS

04.2010 - 09.2023

Improved distribution efficiency by streamlining processes and implementing innovative solutions.
Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
Reduced order processing time through effective supervision of team members and workflow optimization.
Maintained a safe work environment, conducting regular safety training sessions for staff.
Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
Streamlined order fulfillment procedures by implementing advanced software systems that improved accuracy rates in picking, packing, shipping stages.
Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
Fostered a culture of continuous improvement within the team by encouraging open feedback and innovative problem-solving approaches.
Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Developed and maintained knowledgeable and productive team of employees.
Tracked production and quality control systems to proactively identify deficiencies.
Created and enforced detailed organization processes to increase quality and service standards.
Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Developed and managed operating budget, meeting department goals.