Theresa Sanders
Scottsdale,AZ
Summary
Dynamic Operations Manager/Senior Loan Officer with a proven track record at Galaxy Lending Group, enhancing operational quality and customer satisfaction. Excelled in empowering teams, leading to improved accountability and performance. Skilled in problem-solving and team leadership, adept at developing strategies that significantly increase efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager/Senior Loan Officer
Galaxy Lending Group
03.2014 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Public Management
Arizona State University
TempeSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Certification
NMLS Licensed (Current) #1447671
Timeline
Operations Manager/Senior Loan Officer
Galaxy Lending Group
03.2014 - 03.2024
Public Management
Arizona State University
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