Theresa Schatz
Summary
Driven Clerical Specialist with a proven track record at Beaufort Memorial, excelling in patient care through meticulous data management and exceptional customer service. Skilled in Athena Health for seamless appointment scheduling and adept at fostering patient relationships. Achieved high call handling evaluations, significantly reducing data entry errors by implementing rigorous accuracy checks.
Overview
10
10
years of professional experience
Work History
Clerical Specialist
Beaufort Memorial Bluffton Primary Care
03.2014 - Current
- Managed all new patient referrals and verified insurance and collected copay's
- Answered multi-line phones, faxing, filing, typing, sending business correspondence, etc.
- Obtained, released and scanned medical records
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments
- Explained and applied hospital and federal policies and regulations to ensure proper patient care.
- Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Athena daily.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Additional work in BMH Okatie Express Care & Occupational Health
Education
Concord High School
Wilmington, DE05.1975
Skills
- Scheduling appointments
- Filing systems
- Credit and Collections
- Document Management
- Positive Attitude
- Customer Service
- Time Management
- Dedicated Team Player
- Verbal Communication
- File Organization
- Relationship Building
- Patient Charting
- Prioritizing Work
- Data Entry EMR Athena Health, Phreesia, Meditech, eClinical, Allscripts, NextgEN
- Medical Terminology
- Appointment Scheduling
- Scheduling
- Payment Processing Excel
- Social media knowledge
- Filing and data archiving
- Multi-line phone proficiency
- Clerical Support
- Quickbooks
- Billing and coding
- Bank Deposit Reconciliation
Timeline
Clerical Specialist
Beaufort Memorial Bluffton Primary Care
03.2014 - Current
Concord High School
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