Summary
Overview
Work History
Skills
References
Timeline
Generic

Theresa Smart

Stone Mountain,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Customer service representative - Nursing Field

Alliance Pediatrics
McDonough, GA
05.2016 - 08.2024
  • Assisted patients with inquiries and directed them to appropriate departments.
  • Managed patient check-in procedures and ensured accurate data entry.
  • Provided timely information regarding services and appointment scheduling.
  • Pediatric home care for medically fragile children.

Customer service representative - Nursing Field

Rosemont at Stone Mountain
Stone Mountain, Georgia
02.2014 - 03.2016
  • Assisted patients with inquiries and directed them to appropriate departments.
  • Managed patient check-in procedures and ensured accurate data entry.
  • Provided timely information regarding services and appointment scheduling.

Customer service representative - Nursing Field

Buffalo General Hospital
Buffalo, NY
03.2005 - 01.2014
  • Assisted patients with inquiries and directed them to appropriate departments.
  • Managed patient check-in procedures and ensured accurate data entry.
  • Provided timely information regarding services and appointment scheduling.

Skills

  • Patient scheduling
  • Clinical supervision
  • Wound care proficiency
  • Electronic medical records support and management
  • Staff delegation and scheduling

References

References available upon request.

Timeline

Customer service representative - Nursing Field

Alliance Pediatrics
05.2016 - 08.2024

Customer service representative - Nursing Field

Rosemont at Stone Mountain
02.2014 - 03.2016

Customer service representative - Nursing Field

Buffalo General Hospital
03.2005 - 01.2014
Theresa Smart