Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Schaefer

Grand Rapids,MN

Summary

Proven track record at Northland Recovery Center, enhancing client satisfaction and streamlining administrative processes. Expert in HIPAA compliance and empathetic communication, I significantly reduced client wait times and improved service delivery efficiency. Skilled in insurance verification and maintaining rigorous documentation, my focus on results and problem-solving drives operational excellence.

Overview

15
15
years of professional experience

Work History

Intake Outpatient Coordinator

Northland Recovery Center
01.2014 - Current
  • Achieved high levels of client satisfaction through empathetic listening and problem-solving skills.
  • Implemented process improvements to increase efficiency within various administrative tasks such as appointment confirmation calls or follow-up communications.
  • Coordinated insurance verification processes, ensuring timely billing and payment for services rendered.
  • Conducted regular audits of documentation accuracy, identifying opportunities for improvement while maintaining strict compliance standards.
  • Reduced wait times for patients with effective time management and prioritization of tasks.
  • Managed referrals from primary providers, facilitating seamless transitions into SUD services as needed.
  • Developed strong relationships with referrals and legal entities by maintaining open lines of communication and collaboration.
  • Processing intake through registration of clients, improving efficiency within the outpatient department.
  • Maintained accurate client records, ensuring compliance with regulatory requirements and confidentiality guidelines.
  • Provided excellent customer service, addressing concerns and answering questions from clients and family members.
  • Established rapport with community organizations to create referral networks for outpatient SUD services available at the facility.
  • Collaborated with staff to ensure detox clients obtained SUD assessments in an efficient manner, allowing for timely placement into services.

Chemical Dependency Technician

Northland Recovery Center
04.2009 - 12.2014
  • Served as a liaison between patients, families, and treatment team members, facilitating open communication to optimize clients care.
  • Utilized motivational interviewing techniques to help clients identify personal goals related to their recovery journey.
  • Supported detoxification procedures through close monitoring of vital signs and providing necessary interventions to alleviate withdrawal symptoms.
  • Provided crisis intervention support to clients experiencing emotional distress or displaying risky behavior, preventing potential harm.
  • Provided transportation for clients including, therapy appointments, medical appointments, and AA/NA meetings to optimize their sober support network.
  • Successfully documented clients behaviors and progress while following all polices and procedures within the company.
  • Attended and successfully completed all trainings and courses required by the company.

Education

Associate of Arts - Early Childhood Education

Itasca Community College
Grand Rapids, MN
05.2009

Skills

  • HIPAA Compliance
  • Office Administration
  • Insurance Verification
  • Patient Care Coordination
  • Scheduling Management
  • Appointment Setting
  • Critical Thinking
  • Decision-Making
  • Staff Scheduling
  • Records Maintenance

Timeline

Intake Outpatient Coordinator

Northland Recovery Center
01.2014 - Current

Chemical Dependency Technician

Northland Recovery Center
04.2009 - 12.2014

Associate of Arts - Early Childhood Education

Itasca Community College

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Michelle Schaefer