Theresa Szilagyi
Warren,MI
Summary
Accomplished Store Manager with a proven track record at Great Lakes Ace Hardware, enhancing customer satisfaction through expert training in customer service and product knowledge. Skilled in problem-solving and multitasking, significantly reduced staff turnover by fostering a positive work environment. Demonstrates exceptional customer relations and mentoring abilities, driving operational excellence.
Overview
32
32
years of professional experience
Work History
Store Manager
Great Lakes Ace Hardware
04.1995 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. Thus reducing staff turnover significantly.
Store Manager
Pet Care Superstore
05.1993 - 03.1996
Customer Service Manager
OfficeMax
11.1992 - 05.1993
Education
Bachelor Of Science - Human Resources Management
Eastern Michigan University
Ypsilanti, MISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
Timeline
Store Manager
Great Lakes Ace Hardware
04.1995 - Current
Store Manager
Pet Care Superstore
05.1993 - 03.1996
Customer Service Manager
OfficeMax
11.1992 - 05.1993
Bachelor Of Science - Human Resources Management
Eastern Michigan University
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