Theresa Szilagyi
Warren,MI
Summary
Accomplished Store Manager with a proven track record at Great Lakes Ace Hardware, enhancing customer satisfaction through expert training in customer service and product knowledge. Skilled in problem-solving and multitasking, significantly reduced staff turnover by fostering a positive work environment. Demonstrates exceptional customer relations and mentoring abilities, driving operational excellence.
Overview
32
32
years of professional experience
Work History
Store Manager
Great Lakes Ace Hardware
Farmington Hills, MI
04.1995 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. Thus reducing staff turnover significantly.
Store Manager
Pet Care Superstore
Aurora, Il
05.1993 - 03.1996
Customer Service Manager
OfficeMax
Sterling Heights, MI
11.1992 - 05.1993
Education
Bachelor Of Science - Human Resources Management
Eastern Michigan University
Ypsilanti, MISkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
Timeline
Store Manager
Great Lakes Ace Hardware
04.1995 - Current
Store Manager
Pet Care Superstore
05.1993 - 03.1996
Customer Service Manager
OfficeMax
11.1992 - 05.1993
Bachelor Of Science - Human Resources Management
Eastern Michigan University