THERESA TAYLOR
Office Manager
Lake,MI
Summary
Dynamic Office Manager with a proven track record at Chad Malley Well Drilling, adept at enhancing customer service and streamlining financial processes using QuickBooks Online. Recognized for exceptional decision-making and adaptability, successfully improved accounts receivable efficiency and maintained confidentiality of sensitive records across multiple companies.
Overview
27
27
years of professional experience
Work History
Office Manager
Chad Malley Well Drilling
05.2011 - 08.2025
- Handled sensitive information with discretion of five individual companies, while maintaining confidentiality of company documents. (Chad Malley Well Drilling, Oilfield Services Diversified, Midstate Underground Directional Drilling, Malley Property Services & CB Real Estate)
- Introduced and integrated QuickBooks Online, enhancing efficiency in daily office and financial operations.
- Created efficient accounts payable processes, ensuring timely vendor payments and enhancing cash flow management.
- Streamlined billing procedures, resulting in improved cash flow for operational efficiency.
- Developed successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw inventory management and procurement of supplies for drilling projects.
- Created new filing systems to streamline document retrieval and storage processes.
- Responsible for new employee onboarding documentation.
- Implemented new payroll procedures ensuring accurate employee compensation in overtime, vacation, and sick hours to provide accurate data to payroll processing.
- Processed well and septic permit applications to ensure compliance with local regulations.
- Placed Miss Dig tickets to have all underground utilities marked at job locations.
- Managed a fleet of 50+ vehicles (registrations, insurance and special permits when required)
Administrative Assistant
Emerald Rich Lawns
05.1998 - 03.2011
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Answered very busy multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Coordinated daily routes to optimize delivery efficiency and minimize delays.
Education
High School Diploma -
Algonac High School
Algonac, MISome College (No Degree) -
St. Clair Community College
Port Huron, MISkills
- Office management
- Customer service
- QuickBooks Online (Payables, Receivables, Invoicing, Payroll, Reports)
- Human resources
- Scheduling and calendar management
- Inventory control (SOS Inventory Software)
- Project management
- Microsoft Office (Word & Excel)
Timeline
Office Manager
Chad Malley Well Drilling
05.2011 - 08.2025
Administrative Assistant
Emerald Rich Lawns
05.1998 - 03.2011
High School Diploma -
Algonac High School
Some College (No Degree) -
St. Clair Community College