Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Thomas

Freeland,PA

Summary

As retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service.

Overview

28
28
years of professional experience

Work History

Overnight Stocker

Walmart
11.2021 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Freight Manager

Dollar Tree Stores
04.1997 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Freeland High School
Freeland, PA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Conflict resolution
  • Retail operations
  • Customer rapport
  • Schedule oversight
  • Multitasking and organization
  • Adaptability and flexibility
  • Vendor relationship management
  • Work Planning and Prioritization
  • Professional and courteous
  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Moving merchandise
  • Endcap maintenance
  • Merchandising and display
  • Cardboard compacting
  • Dependable and reliable

Timeline

Overnight Stocker

Walmart
11.2021 - Current

Freight Manager

Dollar Tree Stores
04.1997 - 03.2021

High School Diploma -

Freeland High School

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Theresa Thomas