Theresa Thompson
Indianapolis,IN
Summary
Results-driven business Professional with a forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
I started working with various Computer Programs once personal computers were introduced. Having programming training allowed me to troubleshoot when the apps quit working.
I bring 40+ years of experience and the ability to work on several things at the same time.
Overview
29
29
years of professional experience
Work History
Business Owner
Indianapolis, IN
09.2005 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Provided outstanding coaching to employees to boost productivity.
Accounttemps
Accountttemps.com
Indianapolis, IN
06.2001 - 03.2002
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Manager of Operations
Commercial Cleaning Technicans
Colorado Springs, CO
03.1999 - 03.2000
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Helped build and review master service agreements for work eligibility.
- Assisted in recruiting, hiring and training of team members.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised 50 employees on their shift, overseeing efficiency of Regulations and site-specific duties.
Business Owner
S & T Commercial Cleaning
Colorado Springs, CO
03.1987 - 12.1997
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Devised processes to boost long-term business success and increase profit levels.
- Provided outstanding coaching to employees to boost productivity.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Verified parts and materials through audit inspections and independent checks.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
No Degree - Computer Science And Accounting
California Healing Arts College
West Los Angeles, CASkills
- Employee Training
- Budgeting and Cost Control
- Annual Planning
- Change and Growth Management
- Leadership and People Development
- Work Planning and Prioritization
- Talent Allocation
- Employee Motivation and Performance
- Incident Response
- Staff Management
- Verbal and Written Communication
- Process Improvement
- Effective Communicator and Public Speaker
- Risk Mitigation and Management
- Industry Expertise
- Executive Leadership
- New Business Development
- Issue Resolution
- Sales Planning
- Negotiation and Persuasion
- Customer Service
- Operational Analysis
- Integrity and Transparency
- Strategic Planning
- Team Leadership
- Business Correspondence
Timeline
Business Owner
09.2005 - Current
Accounttemps
Accountttemps.com
06.2001 - 03.2002
Manager of Operations
Commercial Cleaning Technicans
03.1999 - 03.2000
Business Owner
S & T Commercial Cleaning
03.1987 - 12.1997
No Degree - Computer Science And Accounting
California Healing Arts College