Theresa Thompson
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Affiliate Marketer
Genusity
Indianapolis, IN
02.2007 - 04.2019
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
- Updated social media platforms with latest news and corporate details.
- Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
- Maintained inventory of marketing literature, archive files and sample files.
- Monitored social media questions and comments and appropriately responded.
- Developed creative displays and signage to draw customers to products.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Increased sales by effectively communicating product benefits.
- Maintained clean, organized and professional work environment.
- Assisted customers with product selection based on individual needs and preferences.
Sales Support Specialist
United Healthcare
Indianapolis, IN
11.2001 - 09.2005
- Attended monthly sales meetings and quarterly sales trainings
- Recorded accurate and efficient records in customer database
- Set and achieved company defined sales goals
- Contributed to team objectives in fast-paced environment
- Developed and maintained strong working relationships with professionals within assigned territory
- Presented professional image consistent with company's brand values.
Administrative Assistant
Account Temps
06.2001 - 11.2001
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Established administrative work procedures to track staff's daily tasks
- Volunteered to help with special projects of varying degrees of complexity
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Accountemps
Colorado Springs, CO
03.1997 - 05.2001
- Established administrative work procedures to track staff's daily tasks
- Volunteered to help with special projects of varying degrees of complexity
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Created and maintained databases to track and record customer data
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Office Manager and Bookkeeper
A&P Steel Supply
Colorado Springs, CO
09.1987 - 11.1991
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Area Manager
Commercial Cleaning Technicians
Colorado Springs, CO
03.1996 - 06.1997
- Leveraged data and analytics to make informed decisions and drive business improvements
- Defined revenue and sales targets and motivated staff to exceed expectations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Defined clear targets and objectives and communicated to other team members
- Recognized and rewarded performance to motivate success
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established team priorities, maintained schedules and monitored performance
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
Business Owner/Operator
S & T Commercial Cleaning
Colorado Springs, CO
03.1987 - 01.1997
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Prepared bank deposits and handled business sales, returns and transaction reports
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Put together realistic budgets based upon costs and fees for successfully operating business
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
- Served as principal stakeholder over organization's complete operations
- Worked with marketing teams to create print and online advertisements to bring in new customers
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Prepared annual budgets with controls to prevent overages
- Kept all building areas and equipment functional and well-organized to promote business performance.
General Office Clerk
Calmex Fireplace
Norwalk, CA
05.1987 - 05.1990
- Interacted with customers by phone, email, or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Provided clerical support to company employees by copying, faxing, and filing documents
- Routed business correspondence, documents, and messages to correct departments and staff members
- Prepared and edited documents to produce precise, accurate and professional communication
- Completed clerical tasks such as filing, copying, and distributing mail
- Maintained and updated office records, both digital and physical
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Responded to inquiries from callers seeking information
- Collaborated with various departments to complete assigned tasks
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
Computer And Information Sciences -
West Los Angeles College
Culver City, CA04.1997
Skills
- Sales Support
- Quote Generation
- Remote Programming
- Natural Gas
- Desktop Support
- Account Management
- Employee Evaluation
- Corporate Communications
Currently updating my skills
I have worked with Robert Half several times (Account Temps) and am updating my skills through the certification courses they offer.
Timeline
Affiliate Marketer
Genusity
02.2007 - 04.2019
Sales Support Specialist
United Healthcare
11.2001 - 09.2005
Administrative Assistant
Account Temps
06.2001 - 11.2001
Administrative Assistant
Accountemps
03.1997 - 05.2001
Senior Area Manager
Commercial Cleaning Technicians
03.1996 - 06.1997
Office Manager and Bookkeeper
A&P Steel Supply
09.1987 - 11.1991
General Office Clerk
Calmex Fireplace
05.1987 - 05.1990
Business Owner/Operator
S & T Commercial Cleaning
03.1987 - 01.1997
Computer And Information Sciences -
West Los Angeles College
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