THERESA THORNTON
Geneva,AL
Summary
Client-centered professional able to assess, help plan, and advocate for options and services. Deal effectively with all levels. of hospital personnel and consumers with good communication skills. Capable of providing support to organizations that offer services for vulnerable populations. Skilled Mental Health Technician with Associate's in Science Health and Human Services degree, and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Skilled Mental Health Technician with Associates of Science Health and Human Services degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
22
22
years of professional experience
Work History
Behavioral Health Technician
Lakeview Jo Ann Birge Women And Children Center
03.2023 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily reports to management.
- Facilitated on-site activities, support groups, and outings for clients.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Group Home Manager
The Arc Of Walton County
01.2022 - 03.2023
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted residents with basic hygiene and healthcare needs.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Offered learning opportunities to help residents develop important life skills.
Home Health Aide
FirstLight Home Care, H
05.2014 - 10.2021
- Coordinate and supervise daily tasks
- Take inbound calls, collect insurance information, transport lab tests, and provide COVID-19 information
- Maintain confidentiality of all employee and client information
- Lead team toward achievement of business Theresa Thornton (Cont.)
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Patient Care Assistant
Brookwood Hospital
08.2001 - 12.2013
- Communicated patient's needs to nurses and doctors as appropriate
- Transported patients to and from operating rooms, laboratories, and examining rooms
- Collected vital signs and provided assistance with bathing and grooming tasks
- Documented services provided, patient condition, and changes in patient behavior
- Managed inbound and outbound phone calls, provided personal care
- Monitored vital signs, medication, and assisted with personal hygiene and mobility needs
- Handled light housekeeping duties, prepared meals, and transported to locations outside the home to run errands to take to doctor appointments
- Respected patient privacy and confidentiality.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Gathered medical information, weight and height measurements and vital signs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Tampa, FL06.2022
High School Diploma -
East Duplin High School
Beulaville, NC05.1984
Skills
- Communication Platforms - Zoom and Skype
- Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint Type 30 WPM
- Advocacy
- Counseling Case Management
- Social Services Healthcare Delivery
- Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods
- Anatomy and Physiology
- Pathophysiology
- Group Therapy
- Patient Data Management Systems
- Patient Intervention
- Cultural Diversity
- Observe Behaviors
- Care Plan Development
- Dispense Medicines
- Medical Histories and Vital Statistics
Accomplishments
- Community Resources Public and Community Health Systems Program Planning Interview Techniques
- Delivery of Services Program Management Social Programs
- Family Dynamics
- Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics
- Medical Terminology HIPAA Compliance Interpersonal Professional Communications
- Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology
- KEY QUALIFICATIONS
- Miter Marketing Group LLC
- Destin, FL
- Director .
- M
Affiliations
I
High Academic Honors Recognition / Dean's List / Honor Roll.
Work history includes 20+ years of healthcare industry experience.
Consistently successful in motivating and leading team members to top performance.
Attention to detail necessary to maintain accurate case notes, history, and data.
Proactively seek to understand client needs and provide high standards of customer service.
Additional Information
Volunteer
Timeline
Behavioral Health Technician
Lakeview Jo Ann Birge Women And Children Center
03.2023 - Current
Group Home Manager
The Arc Of Walton County
01.2022 - 03.2023
Home Health Aide
FirstLight Home Care, H
05.2014 - 10.2021
Patient Care Assistant
Brookwood Hospital
08.2001 - 12.2013
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
High School Diploma -
East Duplin High School
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