Harvey Johnson

Monitored and evaluated MST, approximately 57 technicians, in quality performance against customer specifications and standards, ensuring that all airframe and engine maintenance met the required standards for customer requirements, manufacturing guidelines, and FAA standards.

• Conducted MST technician field/onsite evaluations to obtain return-to-service authorizations to release aircraft for flight after engine maintenance.
• Established training programs and policies for all MST engine product lines to improve adherence to quality standards and procedures.
• Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
• Maintained updated MST technicians' knowledge through continuing education and advanced training.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Led 15 MST field service technicians to support customers worldwide.

• Planned, coordinated, and monitored the maintenance activities of aircraft and engines on various corporate business jets.
• Tracked the progress of each job using computerized tracking software, and ensured that all work was completed as per schedule, in accordance with FAA regulations and aircraft/engine technical data.
• Provided technical and maintenance guidance to team members regarding the installation, operation, testing, and servicing of aircraft and their components.
• Performed MST technicians mid year and yearly performance evaluations
• Ensured that all personnel assigned to a particular project were properly trained in accordance with FAA regulations.
• Investigated customer complaints regarding aircraft performance or operational issues and implemented corrective actions as needed. Prior to MST being on site.
• Managed the ordering of parts for repairs and scheduled preventive maintenance services.
• Provided technical support for pilots regarding any questions they may have concerning aircraft systems or operating protocols.

Led field service representatives in various aircraft and engine model maintenance, supporting customers all around the world.

• Monitored the performance of maintenance teams and provided guidance on technical issues related to aircraft and engine systems.
• Coordinated with other departments to ensure efficient scheduling of repair and maintenance activities.
• Maintained close contact with all my MST technicians in the field in order to stay informed, which could improve operational efficiencies. And to ensure customers' aircraft are scheduled for release for flight.
• Evaluated existing policies and procedures related to aviation maintenance activities and recommended updates when necessary.

Conducted business jet AOG maintenance support worldwide for various aircraft and engine models.

• Delivered outstanding customer service on field visits to meet corporate guidelines and customer needs.
• Conducted engine and airframe logbook research prior to engine and/or airframe maintenance.
• Conducted troubleshooting procedures per AMM and LMM to determine the issue with the engine. To allow the repairs to move forward.
• Conducted front-end and back-end entries on various turbofan engines.
• Conducted fan balances and surveys on various turbo fan engines.

• Optimized training curriculum while utilizing instructional techniques, team exercises, group discussions, and lectures, per FAA regulations.
• Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
• Established goals, objectives, policies, procedures, and standards related to maintenance operations.
• Maintained student records detailing progress, attendance and program requirements.
• Planned in-class activities, discussions and lectures to increase student comprehension and participation.
• Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.

• Conducted quality control and quality assurance under FAA regulations, AS9110, and AS9100.
• Conducted audits and/or inspections on six different airfields, with a total of 2,000 employees.
• Conducted external audits and/or inspections at other L3 Communications contract locations worldwide.
• Conducted Corrective Action Reports (CAR) for internal and external improvements during internal and external findings from inspections and or audits.

• Managed aircraft during scheduled and unscheduled maintenance. Inspections, modifications, troubleshooting procedures, and repairs.
• Conducted FAA audits on hangar facilities, aircraft, and logbooks to maintain FAA regulations for daily operations.
• Conducted facility inspections to identify maintenance needs and compliance with safety regulations.
• Inspected tools and equipment regularly to ensure proper functioning and safety.
• Assisted in budget planning for maintenance activities, ensuring alignment with organizational goals.

• Executed comprehensive maintenance schedules to optimize aircraft readiness and reliability.
• Conducted thorough technical troubleshooting to resolve system malfunctions effectively.
• Documented all repair activities accurately to maintain clear maintenance records.
• Managed parts inventory efficiently to support timely repairs and minimize downtime.
• Identified potential issues during routine inspections and implemented corrective measures.

• Executed comprehensive maintenance schedules to optimize aircraft readiness and reliability.
• Conducted thorough technical troubleshooting to resolve system malfunctions effectively.
• Performed meticulous aircraft inspections to ensure compliance with safety regulations.
• Documented all repair activities accurately to maintain clear maintenance records.
• Identified potential issues during routine inspections and implemented corrective measures.

• Completed required paperwork related to maintenance activities accurately and timely.
• Performed preflight inspections to ensure safety of flight operations prior to take off.
• Diagnosed malfunctions utilizing technical publications and experience gained from previous similar problems encountered during maintenance activities.
• Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
• Conducted scheduled and unscheduled maintenance on a variety of aircraft systems including engines, landing gear, hydraulics, and avionics.
• Participated in engine run-ups after major overhauls or installations were completed.
• Tested repaired systems for proper operation before returning the aircraft back into service.
• Removed and installed engines on various types of airframes following approved procedures.