Theresa Two Bulls
Summary
Proven to excel in customer service and problem-solving, I significantly contributed to Sevenwinds Casino's strategic growth by enhancing member experiences and operations. My expertise in data entry and creative strategies boosted brand awareness, achieving sales targets and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Loyalty Club Representative
Sevenwinds Casino
Hayward, WI
12.2023 - Current
- Collaborated with management on strategic planning efforts, contributing to long-term growth objectives for the club.
- Maintained records to document and verify department activities, & entered rewards data into system to track new activities and set up or modify accounts.
- Managed club operations efficiently, ensuring proper procedures and smooth daily functioning.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Enhanced member experiences by regularly updating facilities and equipment, ensuring a safe and enjoyable environment.
Server
Lakewood Cafe
Hayward, WI
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Riverstreet Family Restaurant
Hayward, WI
10.2022 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Mystic Lake Casino
Prior Lake, MN
04.2022 - 07.2022
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Hayward High School
Hayward, WI07.2020
Skills
- Brand Awareness
- Customer Service
- Problem-Solving
- Data Entry
- Creative Strategies
- Promotions and Advertising
Timeline
Loyalty Club Representative
Sevenwinds Casino
12.2023 - Current
Server
Lakewood Cafe
08.2023 - 12.2023
Server
Riverstreet Family Restaurant
10.2022 - 08.2023
Bartender
Mystic Lake Casino
04.2022 - 07.2022
High School Diploma -
Hayward High School