Dynamic Customer Service Representative with extensive experience at Lawrence Transportation Company. Expert in logistics and dispute resolution, adept at enhancing customer satisfaction and streamlining operations. Proven ability to manage appointment scheduling and data entry efficiently, ensuring timely deliveries and optimal resource allocation. Committed to fostering strong client relationships and driving business success.
Receptionist 1988-1993
-Answered phones for a medium sized company.
-Doing logs for all drivers at that time.
-Basic clerical duties
Accounting 1993-1999
-Basic payroll duties, accounts payable and accounts receivable.
Safety 1999-2003
-Charged with updating and maintaining employee qualification
files.
-Ensuring all drivers were up-to-date on licensing and DOT
require physicals.
-Licensing and permitting all company and owner operator vehicles.
-Assisted with new employee applications processing, running
MVR's, criminal background checks and previous employment
histories.
Logistics Specialist 2003-2012
-Charged with assigning company drivers with distribution of
business cliental product to various locations.
-Updating company's database with load availability and truck
capacity.
-Searching and implementing new cliental product distribution
needs.
-Resolve customer and company driver issues as necessary.
-Responsible for getting the best rates possible for each backhaul
that we receive.
Customer Service Representative 2012-2025
-Accepted loads from several different customers
-Entered loads
-Scheduled pickup and delivery appointments
-Problem solving issues that arose from customers for any variety of reasons
-Used several different portals to schedule appointments for customers
-Loading and unloading loads within the allotted time given via computer
I was awarded Customer Service Rep of the year by Coca Cola for outstanding customer service for Coke - I was brought to Chicago to receive my award and had a wonderful time.