Summary
Overview
Work History
Education
Skills
Customer Service Rep of the year for a major customer in 2024.
Timeline
CustomerServiceRepresentative

Theresa Vatland

Rochester,MN

Summary

Dynamic Customer Service Representative with extensive experience at Lawrence Transportation Company. Expert in logistics and dispute resolution, adept at enhancing customer satisfaction and streamlining operations. Proven ability to manage appointment scheduling and data entry efficiently, ensuring timely deliveries and optimal resource allocation. Committed to fostering strong client relationships and driving business success.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Lawrence Transportation Company
09.1988 - 03.2025

Receptionist 1988-1993

-Answered phones for a medium sized company.

-Doing logs for all drivers at that time.

-Basic clerical duties

Accounting 1993-1999

-Basic payroll duties, accounts payable and accounts receivable.

Safety 1999-2003

-Charged with updating and maintaining employee qualification

files.

-Ensuring all drivers were up-to-date on licensing and DOT

require physicals.

-Licensing and permitting all company and owner operator vehicles.

-Assisted with new employee applications processing, running

MVR's, criminal background checks and previous employment

histories.

Logistics Specialist 2003-2012

-Charged with assigning company drivers with distribution of

business cliental product to various locations.

-Updating company's database with load availability and truck

capacity.

-Searching and implementing new cliental product distribution

needs.

-Resolve customer and company driver issues as necessary.

-Responsible for getting the best rates possible for each backhaul

that we receive.

Customer Service Representative 2012-2025

-Accepted loads from several different customers

-Entered loads

-Scheduled pickup and delivery appointments

-Problem solving issues that arose from customers for any variety of reasons

-Used several different portals to schedule appointments for customers

-Loading and unloading loads within the allotted time given via computer

Education

High School Diploma -

Spring Grove Public School
Spring Grove, MN
06-1979

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Data collection
  • Customer relationship management (CRM)
  • Clerical support
  • Filing
  • Live chat support
  • Dispute resolution
  • Account updating
  • Shipping and logistics
  • Delivery scheduling
  • Record preparation

Customer Service Rep of the year for a major customer in 2024.

I was awarded Customer Service Rep of the year by Coca Cola for outstanding customer service for Coke - I was brought to Chicago to receive my award and had a wonderful time.

Timeline

Customer Service Representative

Lawrence Transportation Company
09.1988 - 03.2025

High School Diploma -

Spring Grove Public School
Theresa Vatland