Theresa Verhaalen
Montclair,NJ
Summary
Dynamic Peer Recovery Specialist with a proven track record at MHANJ, adept in mental health awareness and recovery planning. Excelled in providing crisis intervention and navigating social services, enhancing client recovery success. Skilled in peer support and repair, demonstrating empathy and effective conflict resolution, fostering increased customer loyalty.
Overview
18
18
years of professional experience
Work History
Peer Recovery Specialist
MHANJ
12.2023 - Current
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
Receptionist/Mail Services Clerk
Dassault Falcon Jet
03.2008 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Temps Unlimited
10.2006 - 12.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts -
William Paterson University of New Jersey
Wayne, NJSkills
- Mental health awareness
- Recovery planning
- Peer support
- Repair skills
Accomplishments
Received 3 merit awards for years of service.
Timeline
Peer Recovery Specialist
MHANJ
12.2023 - Current
Receptionist/Mail Services Clerk
Dassault Falcon Jet
03.2008 - 10.2024
Customer Service Representative
Temps Unlimited
10.2006 - 12.2006
Bachelor of Arts -
William Paterson University of New Jersey
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