Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Walden

Lauderhill

Summary

Proven team collaborator and fast learner, I excelled at Keiser University by enhancing team communication and streamlining operations, demonstrating exceptional problem-solving and computer skills. Achieved significant improvements in efficiency and customer satisfaction, showcasing my ability to adapt and thrive in dynamic environments.

Overview

3
3
years of professional experience

Work History

Assistant

Keiser University
01.2025 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks..
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Cashier Team Lead

Juici Patties
08.2024 - 01.2025
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.

Retail Cashier

Dicks Sporing Goods
09.2023 - 12.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.

Cashier

Shake Shack
03.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Bakery Worker

Publix
12.2022 - 01.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.

Cashier

Snappers
11.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate Criminal Justice - Criminal Justice

Keiser University
Fort Lauderdale, FL

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Problem-solving
  • Workload management
  • Decision-making
  • Multitasking and organization
  • Flexibility and adaptability
  • Customer service
  • Positive and professional

Timeline

Assistant

Keiser University
01.2025 - Current

Cashier Team Lead

Juici Patties
08.2024 - 01.2025

Retail Cashier

Dicks Sporing Goods
09.2023 - 12.2023

Cashier

Shake Shack
03.2023 - 12.2023

Bakery Worker

Publix
12.2022 - 01.2023

Cashier

Snappers
11.2021 - 01.2022

Associate Criminal Justice - Criminal Justice

Keiser University

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Theresa Walden