Theresa Wellman
Norwalk,OH
Summary
Capable, hard-working, and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in multiple establishments.
Overview
12
12
years of professional experience
Work History
Bartender
Lake Erie Arms
09.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Jim's Pizza Box Huron/Milan
09.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Longhorn Steakhouse
03.2013 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Some College (No Degree) -
Norwalk High School
Norwalk, OH06-2005
Skills
- Inventory
- Salesmanship
- Anticipating guest needs
- Point of sale systems
- Customer service expertise
- Cash and credit transactions
- Highly reliable
- Suggestive selling
- Handling difficult customers
- Outgoing personality
- New hire training
Timeline
Bartender
Lake Erie Arms
09.2023 - Current
Bartender
Jim's Pizza Box Huron/Milan
09.2023 - Current
Bartender
Longhorn Steakhouse
03.2013 - 10.2024
Some College (No Degree) -
Norwalk High School