Theresa White
NAPA
Omaha,NE
1
Certification
8
years of professional experience
Human Resources Professional experienced in talent acquisition, HR operations, and employee relations. Delivered impactful HR initiatives through full-cycle recruiting and strategic partnerships with business leaders. Focused on developing talent pipelines, fostering collaborative environments, and enhancing workforce productivity.
Work History
People Operations Partner
10 Months- Oversee HR-related ticket resolution, ensuring timely responses to field related issues.
- Managed ticket escalations and case tracking in collaboration with Market People Partners and Employee Service Center to resolve HR issues.
- Conduct root cause analysis to identify trends in HR service issues and recommend process improvements.
- Ensure accurate administration of severance agreements, job creations, and position management updates.
- Conducts HRIS audits and reconciliations to maintain data integrity.
- Develop and maintain HR dashboards and reports.
- Analyzed HR data for trend identification, delivering insights to support people partners and senior leaders in decision-making.
- Track key performance indicators related to HR service delivery and operational efficiency.
- Identified and implemented process enhancements that streamlined HR operations and improved reporting efficiency.
- Partner with key stakeholders to enhance self-service capabilities and automation tools.
- Collaborate closely with People partners and the Employee Service Center to align HR processes with business needs.
- Support training initiatives related to HR systems, reporting tools, and process improvements for field people teams.
- Create, implement, and update standard operating procedures for the people’s teams.
Human Resource Coordinator
10 Months- Managed full-cycle recruitment for multiple locations, including job postings, candidate screening, interview scheduling, offer coordination, onboarding, and orientation.
- Partnered with hiring managers to understand staffing needs and prioritize recruiting efforts.
- Delivered a positive candidate experience throughout the hiring process.
- Coordinated new hire orientation and benefit enrollment, ensuring compliance with company policies and enhancing new employee integration.
- Maintained recruiting records and employee information within HR systems.
- Assisted with employee engagement initiatives to foster a positive workplace culture and increase employee retention.
- Tracked hiring metrics, training completion, and onboarding progress to identify areas for improvement and support workforce planning.
- Processed bi-weekly payroll and bonuses for all employees to ensure timely compensation.
- Coordinated monthly birthday lunches for store employees to promote team bonding.
- Tracked and scheduled quarterly random drug screenings to ensure workplace safety.
Human Resource Manager
2 Years 6 Months- Coordinate interviews, onboarding, and orientation.
- Updated employee information to ensure accuracy and compliance.
- Address changes and updates of employee information daily.
- Investigating and addressing employee claims and disputes
- Monitored employee vacation and personal days for accurate record-keeping.
- Compiled employee wage information and provided verification as required.
- Processed payroll weekly
- Trained management on Workday and Kronos
- Trained employees in new positions
- Planned employee appreciation days throughout the year.
- Completed daily and monthly accounting reports
- Maintain OSHA requirements.
- Investigated and resolved employee claims and disputes to maintain a fair workplace environment.
Adoptions Specialist
3 Months- Triage incoming calls to Adoption and Estates Department, connecting callers with appropriate contacts and relaying vital information to ensure timely assistance.
- Facilitated adoption process by coordinating necessary documentation and scheduling appointments. and schedule court dates
- Maintain adoption history file per state-specific procedures, ensuring accurate and compliant record-keeping.
Service Administrator
2 Years 9 Months- Managed service department telephone, directed calls, and recorded messages to ensure efficient communication.
- Completed the accounting section of the repair order.
- Updated customer service history files to maintain accurate records in department's service history system.
- Managed community fundraising events to support local initiatives.
Education
Master of Science - Human Resource Strategic Management
MBA - Human Resources Management
Bachelor of Science - Special Education, Math, English
Skills
Talent acquisition
Process improvement
HR systems training
Independent work
Team collaboration
Relationship development
Strategic talent sourcing
Administrative management
Recruitment strategy
Organizational procedures
Conflict resolution
Full-cycle recruitment
Microsoft Office Suite
Certification
SHRM-CP- July 2024
Timeline
People Operations Partner
NAPA
05.2025 - 03.2026Read More
Human Resource Coordinator
NAPA
06.2024 - 04.2025Read More
Human Resource Manager
Hy-Vee
08.2021 - 02.2024Read More
Adoptions Specialist
State of Nebraska
05.2021 - 08.2021Read More
Service Administrator
Baxter Chrysler Jeep Dodge Ram
08.2018 - 05.2021Read More
Bellevue University
Master of Science from Human Resource Strategic Management
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Bellevue University
MBA from Human Resources Management
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University of Nebraska At Omaha
Bachelor of Science from Special Education, Math, English
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