Theresa Williams
Springfield Gardens,NY
Summary
Aspire to succeed in a stimulating and challenging environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
Queens Hospital Center
07.2020 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Utilizes crisis and/or de-escalation intervention practices, when necessary and appropriate, with patients whose behavior cannot be otherwise supported without such interventions
- Performs patient checks/rounds and video surveillance, as required, and reports observations, interactions and patient activity to nurse.
- Mentored new Behavioral Health Associates as part of facility's orientation process, sharing knowledge of clinical practice standards and organizational culture expectations.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Provided emotional support to patients'' families, educating them on available resources and helping them navigate mental health system.
- Promoted safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
Housekeeper
Habitat 101
05.2018 - 03.2020
- Greeted all guests pleasantly and resolved all issues
- Adhered to professional house cleaning checklist
- Documented and reported necessary facility and building repairs observed
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Front Desk Receptionist
The Midtown Convention Center Hotel
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sales Associate
Shoppers World
01.2015 - 01.2017
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Science -
St. Pauls School of Nursing
QueensKingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Sensitive Information Handling
- Verbal and written communication
- Exceptional Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Microsoft Office
- Organization skills
- Strategic planning
- Telephone Etiquette
- Front Office Management
- Computer Proficiency
- Call Management
Certification
- First Aid/CPR Certified
Timeline
Behavioral Health Associate
Queens Hospital Center
07.2020 - Current
Housekeeper
Habitat 101
05.2018 - 03.2020
Front Desk Receptionist
The Midtown Convention Center Hotel
01.2018 - 01.2020
Sales Associate
Shoppers World
01.2015 - 01.2017
Associate of Science -
St. Pauls School of Nursing
Kingsborough Community College of The City University of New York
- First Aid/CPR Certified
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