Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Wilson

Lead Cashier And Front End Manager
Port Charlotte,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Bells Supermarket. Proven ability to enhance customer satisfaction through effective payment processing and relationship building. Recognized for maintaining accuracy in cash drawer balancing and resolving customer issues with patience and empathy, contributing to improved loyalty and repeat business.

Overview

2023
2023
years of professional experience

Work History

Cashier

Bells Supermarket
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Collection Specialist

Capital Management Services
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Streamlined the collections process for increased efficiency through regular review and updating of procedures.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Improved client relations by effectively managing collection calls and addressing customer concerns.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
  • Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
  • Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
  • Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
  • Trained new team members on scripts, company services, and collection strategies.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Prepared comprehensive reports analyzing trends in delinquency rates, providing valuable insights to drive decision-making processes at higher levels within the organization.

Front End Cashier Manager

Bells Supermarkets
01.2002 - 05.2022
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Approached every question or concern with calm and level-headed approach.
  • Collaborated with team members to ensure seamless store operations during busy periods.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
  • Provided feedback to management on front-end operations, leading to several process improvements.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Coordinated with inventory team to flag low-stock items, aiding in timely replenishment.
  • Assisted in preparation and execution of inventory counts, contributing to accurate stock management.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelors - Business Administration

College of Charleston
Charleston, SC
05.1979

Academic High School - Business

Ft. Johnson High
Charleston, SC
05.1975

Skills

Customer service

Timeline

Front End Cashier Manager

Bells Supermarkets
01.2002 - 05.2022

Cashier

Bells Supermarket

Collection Specialist

Capital Management Services

Bachelors - Business Administration

College of Charleston

Academic High School - Business

Ft. Johnson High

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Theresa Wilson Lead Cashier And Front End Manager