Theresa Wipperman
Lead Veterinary Assistant
Champion
Summary
Proven track record in enhancing veterinary clinic operations by demonstrating exceptional customer support and management of documentation. Possesses strong organizational abilities and attention to detail, essential for managing multiple tasks efficiently. Experienced in the use of, and adapting to, various electronic technologies. Transitioning into a new field, eager to leverage transferrable skills in a collaborative and dynamic team setting.
Overview
14
14
years of professional experience
Work History
Lead Veterinary Assistant
Marquette Veterinary Clinic
09.2017 - Current
- Maintain medical records and documentation accurately by diligently processing new patients, updating client files, and recording patient histories and treatment plans on computerized software.
- Enhance clinic operations by providing timely responses to client inquiries, addressing concerns, and streamlining patient admission and discharge processes; while managing phone calls, scheduling appointments, and completing various front desk tasks.
- Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Demonstrate efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Facilitate smoother surgical procedures by assisting veterinarians during operations, preparing surgical suites according to doctor specifications, and proper sterilization of instruments.
- Contribute to teamwork flexibility through adaptability and willingness to learn new skills, while assisting in ongoing training of new assistants and support staff.
Supervisor
Upper Peninsula Animal Welfare Shelter
11.2010 - 09.2017
- Maintained complete animal records by documenting individual histories, medical conditions, treatments and procedures, and behavioral assessments.
- Fostered public relations through relinquishment of pets, intake and reclamation of strays, and processed adoptions of outgoing animals.
- Ensured compliance with local, state, and federal regulations, keeping accurate records of animal care activities.
- Managed shift operations by supporting staff, monitoring team performance, and implementing organizational policies and standard operating procedures.
Education
Bachelor of Science - Biology
University of Wisconsin, Stevens Point
Stevens Point, WI 05.2001 -
Skills
Experienced in customer support
Skilled in electronic technology applications
Consistently dependable
Detail-oriented planner
Strong communication skills
Effective team contributor
Strategic task prioritization
Critical thinking skills
Ensures information confidentiality
Professional attitude
Motivated learner
Strong work ethic
Timeline
Lead Veterinary Assistant
Marquette Veterinary Clinic
09.2017 - Current
Supervisor
Upper Peninsula Animal Welfare Shelter
11.2010 - 09.2017
Bachelor of Science - Biology
University of Wisconsin, Stevens Point
05.2001 -
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