Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Woolhouse

Princeton,MN

Summary

Dynamic and results-driven senior collector with over 20 years of experience, consistently recognized as a top specialist in Mayo Clinic medical first-party collections. Proven track record in fostering strong client relationships through empathy and exceptional customer service, skills that seamlessly translate to diverse industries. Passionate about leveraging extensive expertise to contribute effectively to the team at Michels Utility Services. Committed to driving success and enhancing operational efficiency in every endeavor.

Overview

27
27
years of professional experience

Work History

Field Assistant/Mapper

Michels Utility Services
04.2023 - 08.2025
  • Obtaining measurements for residential gas replacements. Initially, I worked on new construction, then moved to Rehab Services. Each service required entering all documentation into the Centerpoint mobile system, tracking all materials by scanning parts for inventory purposes. This included completing restoration on Excel spreadsheet, drafting sketches through Adobe. Most communication with employers was through Microsoft Outlook.
  • Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
  • Optimized data collection processes by utilizing appropriate tools, equipment, and technology in the field.
  • Developed technical skills related to specialized equipment or software necessary for the accurate collection, processing, and analysis of field data.
  • Utilized GIS mapping protocol and ArcMap software to characterize field designations.

Debt Collector

Central Portfolio Control
03.2024 - 05.2025
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Conducted thorough research on debtor backgrounds, enabling targeted collection efforts and higher success rates.
  • Recovered outstanding debts by implementing effective negotiation and communication skills.

Medical Collections Specialist

Professional Service Bureau, Inc.
08.2011 - 01.2023
  • Managed over 300 accounts, including 80 international accounts, via phone and email. Responsibilities included resolving bad medical debt, assisting with insurance issues, negotiating settlements, and providing patients/consumers with financial advice through budgeting. As a commission-based employee, I consistently ranked among the top 5 seasoned collectors. Additionally, I: Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing. Maintained thorough knowledge of billing regulations, keeping the practice compliant with industry best practices. Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills. Trained new hires in medical collections protocols, promoting consistency across the team.

Collection Specialist

Bullseye Financial
01.2006 - 07.2011
    • Fielded inbound and made outbound calls on bad debt for Credit Unions, dentist offices and worked legal accounts in the property management department.
    • Averaging 20 customer calls per hour
    • Trained new employees

Store Manager

Checkered Flag Convenience Store
09.1998 - 01.2005
  • Opened a convenience store 5 days a week. 5 am-3 pm
  • Managed 5-10 employees and their schedules.
  • Responsible for ordering merchandise, racing and economy fuel and supplies for the store. Completed daily tasks on balancing cash tills, accounts payable and receivables through Quickbooks for commercial contractors/businesses.
  • Kept inventory of merchandise, handling vendors, ATM filling, depositing monies to the bank.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Associate's - Business Management

Saint Cloud Technical College
Saint Cloud, MN
06.1994

12 - General Studies

Becker Senior High School
Becker, MN
05.1990

Skills

  • Conducting measurements for rehabilitation services
  • Data documentation in Excel
  • Understanding of financial concepts
  • Mathematical proficiency
  • Expense management
  • Customer engagement
  • Accounts receivable processing
  • General ledger management
  • Financial transaction management
  • Billing and collections oversight
  • Knowledgeable in medical terminology
  • Financial account reconciliation
  • Detailed account evaluation
  • Effective negotiation skills

Timeline

Debt Collector

Central Portfolio Control
03.2024 - 05.2025

Field Assistant/Mapper

Michels Utility Services
04.2023 - 08.2025

Medical Collections Specialist

Professional Service Bureau, Inc.
08.2011 - 01.2023

Collection Specialist

Bullseye Financial
01.2006 - 07.2011

Store Manager

Checkered Flag Convenience Store
09.1998 - 01.2005

Associate's - Business Management

Saint Cloud Technical College

12 - General Studies

Becker Senior High School

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