Theresa Y. Jones
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Escort Driver
A1 Escort Services
10.2024 - Current
- Escorted transport vehicles To and from the Baltimore Port.
Head Bartender
Cynthia Julius
11.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
Transportation Dispatcher
Speedy Transport
04.2021 - Current
- Plan delivery logistics for multiple medical couriers.
- make impactful adjustments for STAT orders as needed.
- generate detailed reports on the operations of the day.
Valet Captain
Towne Park LLC.
06.2020 - 09.2024
- Streamlined communication between team members, resulting in improved workflow efficiency.
- Developed strong professional relationships with clients, leading to repeat business and positive reviews.
- Increased revenue by upselling additional services and promoting special offers to customers.
- Worked closely with hotel staff to maintain clear communication channels regarding guest needs and requests.
Valet Cashier and supervisor
Maryland Live Casino
10.2015 - 03.2020
- Intake valet patron car keys and log patron data into management system
- Answer general questions regarding parking, casino, and shows
- Handle payment and release keys to exiting patrons
- Train all new cashiers for all ramps at the casino and the hotel
- Input shift reports
- Make sure all cashiers had proper materials
- Give the valet supervisors help with the valets as needed
Executive Assistant
Elite Motors
01.2016 - 07.2017
- Generate Bill of sales for customers
- Set customer appointments
- Managed company billing
- Perform customer follow-ups
- Make Bank Deposits
Mail Clerk
CCBC
08.2013 - 11.2015
- Sorting and delivery of mail to all administrative departments
- Utilize Pitney Bowes multipurpose postage machine
- Distribute incoming FedEx & UPS packages
Supervising Lieutenant
Broadway Security
04.2010 - 05.2012
- Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
- Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
- Trained and guided team members to maintain high productivity and performance metrics.
BWI Security Officer
AKAL Security
09.2006 - 04.2010
- As Dispatcher - Answering and routing incoming calls where I later typed call information for follow up records
- General filing duties
- As Assisting Supervisor - Assigned duties to field officers, dispensed equipment needed to facilitate all posts
- Regulate post rotations and relief requests
- As Field Officer – Patrolled airport passenger entrances, crowd control, at times served as a reliever for multiple posts
- Request and record employee documentation when they entered staff areas
Reprographics Artist
Blue Cross & Blue Shield
01.1995 - 12.2005
- Ran reproduction facility where I manipulated digital and hard copy materials using advanced volume copy machines
- Utilized binding, folding, and cutting machines to generate booklets, specialized note pads, and form documents
Education
Medical Billing And Coding -
CCBC
Baltimore, MD01.2025
CCTV technology -
AKAL Training Center
Baltimore, MD01.2008
Office Administration -
Strayer Business College
Baltimore, MD01.1988
College Prep -
Patterson High School
Baltimore, MD01.1985
Skills
- Strong navigation skills
- Client relationship building
Certification
- Transportation Worker Identification Credential (TWIC) – Transportation Security Administration.
Timeline
Escort Driver
A1 Escort Services
10.2024 - Current
Head Bartender
Cynthia Julius
11.2022 - Current
Transportation Dispatcher
Speedy Transport
04.2021 - Current
Valet Captain
Towne Park LLC.
06.2020 - 09.2024
Executive Assistant
Elite Motors
01.2016 - 07.2017
Valet Cashier and supervisor
Maryland Live Casino
10.2015 - 03.2020
Mail Clerk
CCBC
08.2013 - 11.2015
Supervising Lieutenant
Broadway Security
04.2010 - 05.2012
BWI Security Officer
AKAL Security
09.2006 - 04.2010
Reprographics Artist
Blue Cross & Blue Shield
01.1995 - 12.2005
CCTV technology -
AKAL Training Center
Office Administration -
Strayer Business College
College Prep -
Patterson High School
Medical Billing And Coding -
CCBC
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