Summary
Overview
Work History
Education
Skills
Timeline
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Theresa Znack

Southport,NC

Summary

Accomplished Floral Manager at Greenfield Shoprite, adept in team supervision and customer service, significantly increased sales through innovative promotional strategies. Excelled in creating custom designs at Glen Head Flower Shop, enhancing customer satisfaction and repeat business. Skilled in scheduling and workplace safety, I led staff training and streamlined operations, fostering a positive and efficient work environment.

Overview

36
36
years of professional experience

Work History

Floral Manager

Greenfield Shoprite
04.2015 - 09.2020
  • Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
  • Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
  • Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
  • Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
  • Established strong relationships with clients, leading to repeat business and referrals for new customers.
  • Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
  • Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
  • Inventoried plants and flower care supplies and ordered more.
  • Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
  • Trained employees on customer order taking and basic floral arranging.
  • Streamlined order processing and inventory management for increased efficiency in daily operations.
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
  • Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.

Floral Designer

Glen Head Flower Shop
11.1984 - 07.2004
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Imparted knowledge on plants and flowers to customers.
  • Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.
  • Implemented creative window displays, attracting passerby attention and increasing foot traffic.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06-1982

Skills

  • Customer service
  • Workplace safety
  • Scheduling
  • Team supervision

Timeline

Floral Manager

Greenfield Shoprite
04.2015 - 09.2020

Floral Designer

Glen Head Flower Shop
11.1984 - 07.2004

High School Diploma -

Hicksville High School

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Theresa Znack