THERESA E WILLIAMS
48 Stamford Dr, Jackson,NJ
Summary
Reliable leader seeking new challenges in administering a successful Health and Wellness Benefits program. Experienced and self-motivated manager with valuable industry experience and a passion for management. Highly motivated with a strong work ethic, adaptability, and exceptional time management skills. Adept at working effectively without supervision and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Chief - Health Benefits Operations
State of New Jersey, Department of the Treasury, Division of Pensions and Benefits
Health Benefits Bureau, Trenton , NJ
08.2021 - Current
- Manage staff across multiple units, ensuring effective supervision within the Health Benefits Bureau.
- Ensure efficient management of the Health Benefits Bureau by overseeing services for over 800,000 covered lives of the State Health Benefits Program (SHBP) and the School Employees Health Benefits Program (SEHBP).
- Maintain oversight of daily operations involving file transfers, error reports, and customer service for all employers utilizing Benefitsolver.
- Collaborate with health and dental carriers to streamline file transfer process TPA online enrollment vendor to the carrier.
- Worked in close partnership with Consumer Ex, to manage and optimize the mynjbenefitshub enrollment website along with Annual Online Benefit Fair.
- Collaborated with Point Solution partnerships to enhance member awareness and usage through strategic direct mail and email campaigns.
- Processed enrollments in accordance with policies, procedures, rules, regulations and legislation for State Health Benefits Program (SHBP) and School Employees Health Benefit Program (SEHBP).
- Applied detailed and comprehensive knowledge of policies and procedures to respond within prescribed timeframe, addressing correspondence referrals from the Governor, Treasurer, and Director with written responses.
- Provided prompt and accurate responses to written and email inquiries from diverse stakeholders including employers, attorneys, members, and retirees.
- Managed staff training initiatives to foster a deeper understanding of processes and procedures, leading to more efficient operational processing and enhanced member experience.
- Implemented work plans in collaboration with OIT to enhance system functionality for enrollment, editing, coding, and keying processes.
Supervising Pensions and Benefits Specialist
State of New Jersey, Department of the Treasury, D
Health Benefits Bureau, Trenton , NJ
07.2018 - 08.2021
- Directed and mentored unit supervisors in daily operations, improving efficiency.
- Developed detailed instructional resources for the purpose of staff training.
- Conducted research and provided solutions for employee inquiries related to benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
Pensions and Benefits Specialist 1, 2 & 3
State of New Jersey, Department of the Treasury, Division of Pensions and Benefits
Health Benefits Bureau, Trenton , NJ
09.2011 - 07.2018
- Successfully engaged with plan participants using various methods including email, phone conversations, and in-person meetings to resolve queries related to health and welfare benefits.
- Prepared Date reports, which encompassed both internal requests and external OPRA (Open Public Records Act) requests.
- Executed account and carrier reconciliations, ensuring accuracy and resolving discrepancies.
- Handled benefit enrollment procedures including processing enrollments, changes, and terminations.
Pensions and Benefits Specialist 1
State of New Jersey, Department of the Treasury, D
Office Of Client Services, Trenton , NJ
09.2005 - 09.2011
- Provided individual phone counseling and in-person counseling appointments to counsel employers/members on all administered Pension and Health benefits
- Provided assistance on MBOS and EPIC Helpdesk for online services.
Key Account Manager
RJ Reynolds Tobacco Company
Princeton , NJ
12.2002 - 09.2004
- Carried out company-driven promotions and marketing initiatives, ensuring compliance with established merchandising guidelines.
- Implemented effective business plans for a diverse range of stores, including 21 retail chains and 27 wholesalers
- Ranked as the leading Key Account Manager in both the Newark section and Northeast area.
- Cross trained with a team of 57 Trade Marketing Managers monthly, delivering weekly quality assurance reports to both Trade Managers and their respective Senior Area Managers to uphold a philosophy of excellence.
Senior Territory Manager - Trade Marketing
Brown & Williamson Tobacco Corporation
Marlton , NJ
02.1995 - 12.2002
- Executed promotional programs, gained distribution, and merchandised consumer-pricing strategies in alignment with tactical marketing plans
- Implemented corporate marketing objectives in the Southern New Jersey area across more than 300 retail stores
- Presented gross profit margin analysis to facilitate customer review, negotiating pricing, and preparing and signing merchandising contracts
- Facilitated structured training classes on business development, merchandising program implementation, and marketing principles for all Section merchandisers
Education
B.B.A. Management and Marketing -
The Wharton School of The University Of Pennsylvania
08-2000
A.S. Business Administration -
Atlantic Cape Community College
05-1996
Skills
- Organizational Development
- Problem Resolution
- Customer Service
- Analytical
- Team building
- Supervision and leadership
Certification
- NJ Certificate of Eligibility - Teacher of Business: Finance and Economics
- NJ Certificate of Eligibility - Teacher of Marketing Education
Timeline
Chief - Health Benefits Operations
State of New Jersey, Department of the Treasury, Division of Pensions and Benefits
08.2021 - Current
Supervising Pensions and Benefits Specialist
State of New Jersey, Department of the Treasury, D
07.2018 - 08.2021
Pensions and Benefits Specialist 1, 2 & 3
State of New Jersey, Department of the Treasury, Division of Pensions and Benefits
09.2011 - 07.2018
Pensions and Benefits Specialist 1
State of New Jersey, Department of the Treasury, D
09.2005 - 09.2011
Key Account Manager
RJ Reynolds Tobacco Company
12.2002 - 09.2004
Senior Territory Manager - Trade Marketing
Brown & Williamson Tobacco Corporation
02.1995 - 12.2002
B.B.A. Management and Marketing -
The Wharton School of The University Of Pennsylvania
A.S. Business Administration -
Atlantic Cape Community College
- NJ Certificate of Eligibility - Teacher of Business: Finance and Economics
- NJ Certificate of Eligibility - Teacher of Marketing Education
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