Theresa Lee Carlson
Colorado Springs,CO
Summary
Hardworking and passionate job seeker with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
26
26
years of professional experience
Work History
Office Support Staff Member
Grand Forks Office Pool
01.2007 - 08.2020
- Managed daily data entry and kept clerical information accurate and up-to-date
- Interacted with customers by phone, email, or in-person to provide information
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Drafted common document templates to reduce time spent creating documents from scratch
- Developed and implemented strategies to streamline office operations
Regional Account Exec/Call Center / Tech Support
Verizon / Call Center/Wiliston State College
07.1994 - 05.2007
- Boosted customer service satisfaction ratings through consistent quality control
- Approved and terminated customer contracts upon request
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Exhibited high energy and professionalism when dealing with clients and staff
Education
Bachelor of Science - Human Resource Management / Administration
Valley City State University
Valley City, ND05.1993
Skills
- Spreadsheet management
- Administrative support
- Office management
- Bookkeeping
- Invoice Processing
- Performance improvement
- Database Management
Agriculture /Self Employed Back Ground
Born & Raised On A livestock & Small Grains Farm.
Solid Work Ethic Carried Forward Through The Years.
Timeline
Office Support Staff Member
Grand Forks Office Pool
01.2007 - 08.2020
Regional Account Exec/Call Center / Tech Support
Verizon / Call Center/Wiliston State College
07.1994 - 05.2007
Bachelor of Science - Human Resource Management / Administration
Valley City State University
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