THERESE EDIAGE
Dale City,Virginia
Summary
Focused Project Coordinator adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Project Coordinator
Underline
08.2021 - Current
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on t organization''s goals.
- Collaborated with various departments across organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Participated in hiring, training processes of staff.
- Mitigated unforeseen obstacles during each phase of IT project lifecycle through proactive problem-solving techniques.
- Ensured data privacy compliance by thoroughly reviewing projects for potential risks related to sensitive information storage or transmission.
- Reduced project completion times by effectively coordinating team members and resources.
- Facilitate change management processes to support adoption of new IT systems, processes, and technologies.
- Maintain accurate project documentation, including requirements, specifications, plans, and reports.
Agile Project Coordinator
Athenahealth
09.2020 - 07.2021
- Created job files for each project and maintained current data in each file.
- Maintaining project data, including but not limited to; setting up projects, creating activity details, assigning resources, and updating project status'.
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept corporate and client information confidential, adhering to data safety measures.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Identifying and mitigating project risks.
Project Coordinator
BEYOND Technologies Inc.
06.2017 - 08.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Use project scheduling and control tools to monitor project plans, work hours , budgets and expenditures in order to effectively communicate relevant project information to client and project team.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
IT Help Desk
Netcom E- Solutions
03.2015 - 05.2016
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
Bachelor of Arts - Law
University of Yaounde
Linux System Administrator
Ziyotek Institute of Technology
Tysons Corner, VA01.2019
Skills
- Project Scheduling
- Software development life cycle
- Business Analysis
- IT Infrastructure
- MS Tools
- Ticketing Tool (JIRA, Azure DevOps, Zendesk)
- Project planning and development
- Coaching and Mentoring
- Agile Methodology
- Project planning and development
- Coaching and Mentoring
- Agile Methodology
Certification
Scrum Master Certified (SSM)
REDHAT Linux System Admin.
Timeline
IT Project Coordinator
Underline
08.2021 - Current
Agile Project Coordinator
Athenahealth
09.2020 - 07.2021
Project Coordinator
BEYOND Technologies Inc.
06.2017 - 08.2020
IT Help Desk
Netcom E- Solutions
03.2015 - 05.2016
Bachelor of Arts - Law
University of Yaounde
Linux System Administrator
Ziyotek Institute of Technology
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