Therese Kopinetz

Order Entry and Validation: Potentially entering and validating orders in the transportation management system (TMS), particularly those relevant to tracking driver hours and ensuring compliance.

Streamlined information flow by maintaining regular contact with carriers and drivers.

Customer Updates: Providing customers with updates on delivery statuses via TMS, email, and phone.

Issue Resolution: Collaborating with the Evans Operations Team to resolve issues that could impact delivery schedules or hours of service compliance.

Customer Service: Maintaining a high level of customer service, particularly when handling time-sensitive issues related to deliveries and hours of service.

Logistical Support: Potentially providing direction to dispatch regarding issues that arise during transit, such as accidents or problems with loading/unloading, which could impact hours of service.

Compliance: Ensuring adherence to company policies and procedures related to transportation logistics and potentially Hours of Service regulations

• Assisted residents with daily living activities, fostering independence and community engagement.
• Coordinated recreational activities to enhance resident interaction and wellbeing.
• Supported administrative tasks, including maintaining accurate records and documentation.
• Communicated effectively with residents and families to address concerns and provide information.

Customer service, customer relationship building, teamwork, answering phones, opening claims, formatting dealer profiles, setting up dealer pricing, billing, adding customer contracts, sending invoices, walking dealers through payments, walking dealers through adding contracts, explaining coverage to customers, explaining payments to customers, sending letters to customers and dealers, helping teammates with compliance questions, upgrading and transferring contracts, sending supplies to dealers, entering contracts, supporting claims supervisors, and various other duties as needed.