THERESE MBAYE
Casselberry,FL
Summary
Bilingual in English and French, Ignite Minds, Inspire Souls: Empowering Audiences to Transform their Limitations and life's many obstacles into Motivation. Unleashing the Power of Words: Captivating, Inspirational Speaker Driven by the Desire to Catalyze Positive Change and Propel Success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Customer Service Manager
The Alfond INN Boutique Hotel
03.2023 - Current
- Perform Hotel operations guest needs, room allocations and overall management work with 50 plus employees
- Manage over 100 plus customers with Reservations and cancellations of upcoming guests .Front desk; taking care of check-in, check outs and cashier for guest purchases .Customer service and Guest Relations: help guest with hotel services, especial requests with rooms, services and amenities
- Establish and handle upcoming Confirm checkouts and confirm upcoming stays with future guests , reviews and complaints
Personal Vacation Planner
Wyndham Vacation Ownership
06.2015 - 07.2016
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided great customer service for owners, members of timeshare, French speakers members, English speakers and translated for calls from French to English in other departments
- Guided members and owners on how to best maximize on their ownership providing different options
- Overcame escalated calls and increased sale up to 10 % with Canadian French speaker
- Sales to increase ownership rate discovery department at Wyndham
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Senator's Assistant
State House Massachusetts
06.2012 - 08.2012
- Established Montigny’s general communications, including phone and correspondence
- Performed record, summarize and assist Senator Montigny during senate sessions
- Researched, draft, and track legislation
- Hosted, interact and liaison to constituents
- Provided office support and general administrative responsibilities
- Frequently met with staffers to discuss daily activities and discuss legislation and constituent issues
- Strengthened communication skills through regular interactions with others.
Student Body President
Suffolk University Dakar Suffolk
10.2010 - 05.2012
- Presented for visiting groups from abroad
- Assisted professors, students with their needs
- Directed students to professors for advising, help International students settle in new environment and culture
- Provided speech and represented school in various governments and non governmental organizations and programs
- Translated video interviews from Wolof, French to English for black study program to help professors' curriculums
- Reported council plans and results to student body
- Represented student body at school district, board of education and civic events
- Informed officers of committee progress and specific problems that arose
Assistant Ambassador Team
U.S Embassy, American Information Center
06.2009 - 08.2009
- Guided visitors through Embassy Center
- Interacted with callers and provided information for transfer students taking TOEFL test, Translated videos, and documents into French
- Planned events including formal receptions and official presentations
- Directed research of private and public records
- Created webliographies and bibliographies to improve access to information
- Greeted guests in with friendliness and professionalism
- Worked closely with management to provide effective assistance for specific aspects of business operations
Education
Certification - Motivational Speaking, Coaching And Author
Motivational Speaking Courses And Training
Virtual, Atlanta 02.2023
Minored in Business -
Suffolk University
Boston, MA06.2013
BA - International Affairs,/ Relations
Suffolk University
05.2013
Skills
- Public speaking and one on one coaching
- In person presentations skills
- Strong Organizational, Leadership, Time Management, Teamwork and Communication Skills
Affiliations
Head of clubs, represented students in the administration, various seminars, coordinated and organized events
Member of Women’s International League for Peace and Freedom WILPF U.S
President of Students In Free Enterprise (SIFE)
Treasurer of a Child A Hope Association
Coordinator of the Language Partnership Program (American and African students) Guided American students, taught French and Wolof to American students Each semester for 4 years.
Public Relations Manager of African Union Investment Group AUIG
Mentor of 1 Enfant, 1 Cahier Organization for street children
Certification
- Certified Motivational speaker and coach by Dr. Sonja Stribling PHD at P3 University
Languages
French
Native or Bilingual
English
Full Professional
wolof
Native or Bilingual
Spanish
Elementary
Timeline
Operations Customer Service Manager
The Alfond INN Boutique Hotel
03.2023 - Current
Personal Vacation Planner
Wyndham Vacation Ownership
06.2015 - 07.2016
Senator's Assistant
State House Massachusetts
06.2012 - 08.2012
Student Body President
Suffolk University Dakar Suffolk
10.2010 - 05.2012
Assistant Ambassador Team
U.S Embassy, American Information Center
06.2009 - 08.2009
Certification - Motivational Speaking, Coaching And Author
Motivational Speaking Courses And Training
Minored in Business -
Suffolk University
BA - International Affairs,/ Relations
Suffolk University
- Certified Motivational speaker and coach by Dr. Sonja Stribling PHD at P3 University
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