Therese Mika

Responsible for monitoring incoming calls for quality and accuracy for agents of the federal government and health care industry.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Responsible for the care of client pets, homes and properties

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.