Therese Poole
Dunkirk,MD
Summary
Self-driven seasoned professional looking to obtain a position in an organization in which I will be able to utilize my ability to take pride in my work, detail orientation, accuracy and excellent communication skills.
Overview
21
21
years of professional experience
Work History
Consumer Loan Underwriter
Prince George's Community Federal Credit Union
Bowie, MD
02.2023 - Current
- Evaluated loan applications to assess creditworthiness and mitigate risk.
- Determined loan outcomes by assessing applications for approval, decline, or counter-offer.
- Reviewed financial documents to verify borrower eligibility and ensure compliance with lending standards.
- Analyzed credit reports to determine appropriate loan terms and conditions.
- Maintained up-to-date knowledge of lending regulations and industry trends.
Loan Servicing Specialist
Prince George's Community Federal Credit Union
Bowie, Maryland
02.2019 - 02.2023
- Conduct quality control on issued loans to ensure completion and accuracy.
- Monitor and complete lien practices on loan collateral.
- Facilitated the acquisition of titles to ensure proper documentation.
- Complete and submit Guaranteed Auto Protection claims, Disability claims, Life Insurance claims and Death claims.
- Serve as primary liaison for Collateral Protection Insurance, addressing inquiries and issues.
- Service and perform maintenance on collateralized loans.
- Administrative assistance to the Chief Lending Officer.
- Collaborate with internal and external stakeholders to resolve loan-related issues.
Accounting Specialist I
Prince George's Community FCU
Bowie, MD
03.2014 - 02.2019
- Facilitated the processing of ACH transactions and checks to maintain accurate financial records.
- Posted journal entries and adjustments to ensure accurate financial records.
- Reconcile general ledgers.
- Prepared audit documentation for internal and external auditors to facilitate compliance.
- Collected data and compiled reports and spreadsheets for financial analysis.
- Completed debit card dispute resolutions, including chargebacks and CUNA claims, to safeguard customer interests.
- Prepares and issues insurance refunds to members.
- Collect necessary documents for fraud loss insurance.
Head Teller
Prince George's Community FCU
Bowie, MD
06.2013 - 03.2014
- Executed money transactions for customers, ensuring accuracy and efficiency.
- Provided customer service by addressing inquiries and resolving issues in a timely manner.
- Open and close accounts.
- Balanced ATMs to maintain operational integrity and availability of funds.
- Train new tellers.
- Managed branch supplies to ensure smooth daily operations.
Deposit Operations Clerk
BankAnnapolis
Annapolis, MD
07.2009 - 03.2013
- Input wires and verified wire logs for accuracy and compliance.
- Verify clearing checks.
- Assisted customers with online banking program and monitored transactions for fraudulent activity.
- Completed quarterly compliance and security assessments and audits to ensure regulatory adherence.
- Completed month-end financial tasks to ensure accurate reporting.
- Document scanning using Treev Capture.
- Supported team efforts on office projects to enhance productivity.
Customer Service Representative III / Assistant Head Teller / Senior Teller
BankAnnapolis
Annapolis, MD
11.2007 - 07.2009
- Conducted monthly audits of teller drawers and ATMs to ensure compliance and accuracy.
- Balanced ATMs daily to ensure accurate cash levels and functionality.
- Ordered and verified Federal Reserve shipments to maintain branch cash flow.
- Trained new tellers on procedures and customer service standards for seamless integration.
- Maintain all supplies for the branch.
Customer Service Representative II / Teller
BankAnnapolis
Annapolis, MD
11.2006 - 11.2007
- Delivered customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Executed money transactions for customers, ensuring accuracy and compliance.
- Managed account openings and closures, facilitating smooth customer onboarding.
Customer Service Representative I / Teller
BankAnnapolis
Annapolis, MD
11.2004 - 11.2006
- Addressed inquiries and resolved issues to enhance customer satisfaction.
- Processed money transactions for customers with accuracy and efficiency.
- Opened and closed accounts to facilitate customer banking needs.
Education
College of Southern Maryland
Prince Frederick, Maryland06.2006
High School -
Southern High School
Harwood, Maryland06.2005
Skills
- Quality control and attention to detail
- Problem solving and decision making
- Team collaboration and support
- Time management and organization
- Dependability and responsibility
- Financial software proficiency
- Microsoft Office suite expertise
Accomplishments
• Lead on 2018 Wire and ACH audits with no findings.
• Audits completed by Clifton Larson Allen, NCUA and Affirm X.
• Annual Award - Least amount of teller errors and Least amount of differences 2008.
• Audits completed by Clifton Larson Allen, NCUA and Affirm X.
• Annual Award - Least amount of teller errors and Least amount of differences 2008.
References
References available upon request.
Timeline
Consumer Loan Underwriter
Prince George's Community Federal Credit Union
02.2023 - Current
Loan Servicing Specialist
Prince George's Community Federal Credit Union
02.2019 - 02.2023
Accounting Specialist I
Prince George's Community FCU
03.2014 - 02.2019
Head Teller
Prince George's Community FCU
06.2013 - 03.2014
Deposit Operations Clerk
BankAnnapolis
07.2009 - 03.2013
Customer Service Representative III / Assistant Head Teller / Senior Teller
BankAnnapolis
11.2007 - 07.2009
Customer Service Representative II / Teller
BankAnnapolis
11.2006 - 11.2007
Customer Service Representative I / Teller
BankAnnapolis
11.2004 - 11.2006
College of Southern Maryland
High School -
Southern High School