Therese Schoenhofer-Taylor
Andover
Summary
Proven track record in enhancing customer loyalty and streamlining assembly processes, notably at Goodwill Industries. Excelled in critical thinking and customer service, achieving significant reductions in assembly errors. Demonstrated exceptional ability to manage high-stress situations, ensuring customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/ Cashier
Jumpstart
06.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly
Goodwill Industries
10.2023 - 06.2024
- Reduced assembly errors through thorough quality inspections and attention to detail.
- Enhanced truck assembly efficiency by streamlining processes and optimizing workstations.
- Prepared ingredients for assembly, including chopping vegetables, portioning meats, and measuring seasonings.
- Reduced assembly errors by implementing quality control checks throughout the production process.
Assembly
Express Professionals/ Goodwill Industries
05.2023 - 10.2023
- Reduced assembly errors through thorough quality inspections and attention to detail.
- Reduced assembly errors by implementing quality control checks throughout the production process.
- Reduced production errors by implementing rigorous quality control checks throughout the assembly process.
- Maintained a clean, organized work area to facilitate efficient truss assembly processes.
- Reduced assembly errors by following standardized procedures and guidelines for each task.
Education
Associates/ Registered Medical Assistant - Medical Assistance
Wichita Technical Institute
Wichita, KS05-2015
High School Diploma -
School of Agape Love
Wichita, KS05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Customer satisfaction measurement
- Sales closing
Timeline
Customer Service Representative/ Cashier
Jumpstart
06.2024 - 11.2024
Assembly
Goodwill Industries
10.2023 - 06.2024
Assembly
Express Professionals/ Goodwill Industries
05.2023 - 10.2023
Associates/ Registered Medical Assistant - Medical Assistance
Wichita Technical Institute
High School Diploma -
School of Agape Love
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