THERESE J BETEHE DIBOLLA
Pflugerville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Odevi Enterprises LLC
01.2011 - 10.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Recommended and developed CMC teams to support individual pursuits.
Insurance Agent
BANKER'S Life
12.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Education
Bachelor Of Administrative Studies - Business Administration
IME(Instituts-Medico Educatifs
08.2007
High School Diploma -
COLLEGE ALFRED SAKER
09.2003
Skills
- Google Apps
- Customer Service and Assistance Special Requests Selling Skills
- Accounts Payable and Accounts Receivable Client Relationship Management Outreach Initiatives
- Scrum
- Life Insurance
- Client Needs Analysis
- Corporate Social Responsibility
- Administrative Support
- Business Development
- Customer Retention
- Key Account Development
- CRM Software
Accomplishments
- INTRODUCTION OF SCRUM MASTER CERTIFICATION, LEARNQUEST/coursera
Certification
- CERTIFIED SCRUM MASTER
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Insurance Agent
BANKER'S Life
12.2022 - Current
Customer Success Manager
Odevi Enterprises LLC
01.2011 - 10.2022
Bachelor Of Administrative Studies - Business Administration
IME(Instituts-Medico Educatifs
High School Diploma -
COLLEGE ALFRED SAKER
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