Theresia Akwen
Customer service specialist || Licensing specialist
Monroe,Monroe
Summary
Self-motivated Customer Service professional with knowledge, and skilled at effective service delivery, overcoming customer objections, and proven multitasking abilities. Demonstrate attention to details on phone, while updating documents.
Good at building and maintaining balanced professional relationships which in turn increase effectiveness, thus profitability.
I have served at Primerica Financial Services as a customer service representative, recruiter, trainer and licensing specialist. Good at delivering support services, resolving customer problems, and taking out impediments so work can flow smoothly within the team. I am also an excellent communicator, team leader/player and have led a team of about 45 teammates with high production yields. I have recruited, assisted in licensing, and training teammates who have been promoted to Division leaders, regional leaders and as far as Regional Vice Presidents and are themselves duplicating other leaders.
I am life insurance licensed in 14 states.
Overview
2
2
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Customer Service Representative and Recruiter
PRIMERICA FINANCIAL SERVICES LIMITED
07.2020 - Current
- Proactive and strategically focused on addressing customer needs and resolving concerns to customer’s satisfaction
- Promptly Respond to customer’s telephone calls in other to avoid on-hold wait times.
- Effective at answering constant flow of customer calls with less wait time.
- Offer assistance to customers, pay attention to needs and meeting their expectations.
- Recruiting and training both in person and online.
- Assist in licensing process.
Education
Bachelor of Business - Insurance And Risk Management
University of Louisiana At Monroe
Monroe, LA 01.2020 - Current
Skills
- Effective at problem resolution
- Calm and professional even under pressure
- Order and refund processing
- Customer retention strategies
- High typing speed
Certification
Life insurance license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Customer Service Representative and Recruiter
PRIMERICA FINANCIAL SERVICES LIMITED
07.2020 - Current
Bachelor of Business - Insurance And Risk Management
University of Louisiana At Monroe
01.2020 - Current
Life insurance license
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