Theron A. Grant III
Hendersonville,TN
Summary
Certified IT professional with over ten years of experience in system administration and infrastructure support. Expertise in managing operating systems, networks, and Active Directory environments, including Azure, VMware, and Citrix. Proven ability to enforce security policies, optimize IT performance, and deliver user training across various platforms. Consistently maintains seamless IT operations and robust infrastructure, ensuring business continuity and system availability.
Overview
27
27
years of professional experience
4
4
Certification
Work History
System Administrator
Luxoft
Nashville, Tennessee
08.2020 - 06.2024
- Pioneered transition to Azure Desktop, enhancing workstation management and infrastructure integration.
- Established efficient remote system administration practices as first adopter during Covid.
- Managed critical system administration tasks for UBS, ensuring effective operation of enterprise systems.
- Allocated user workstation entitlements across on-premises and Azure environments to optimize resource utilization.
- Installed and configured software with i-Sac and EUPS systems, maintaining system integrity and updates.
- Administered incidents in SNOW, delivering timely resolutions while upholding IT support standards.
- Authored detailed instructions for creating Teams contact lists to improve internal collaboration.
- Published guidelines for deploying server certificates, reinforcing organizational security protocols.
Infrastructure Support, Deskside
Technumen
Nashville, Tennessee
07.2018 - 08.2019
- Delivered Level 3 and 4 desktop support for local and remote users, ensuring optimal performance.
- Trained users on Microsoft Office applications and specialized systems to enhance productivity.
- Guided staff in using Google Hangouts and Zoom for efficient audiovisual collaboration.
- Installed software on laptops and VMware systems, streamlining operational workflows.
- Provided hardware and application support through remote troubleshooting and hands-on interventions.
- Executed mainframe and Active Directory password resets, maintaining critical security protocols.
- Configured phone setups using Akkadien software to improve telephony support capabilities.
Customer Support
Cummins Engines
Nashville, Tennessee
09.2017 - 07.2018
- Company Overview: Contract to hire position with InfoTree Services for Cummins Engines
- Phone support for Cummins Insite application and calibrations on engines.
- Resolved issues by updating software or Microsoft software.
- Verified connection settings for adapters and software.
- Trained users for Cummins diagnostic software and staff for Office 365.
- Verified settings for adapters and software using Skype and LogMeIn (75%).
Work Station Support Intermediate
Tennessee Department of Finance and Administration
Nashville, Tennessee
02.2016 - 08.2016
- Delivered computer support using Remedy ticketing system for effective incident management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Oversaw workstation support staff, optimizing team performance and response times.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Information Resource Support Specialist 3
Tennessee Department of Correction
Nashville, Tennessee
05.2013 - 02.2016
- Remote (50%) computer support for all users on Windows and applications using SMS.
- Managed iPad and iPhone set up and delivery for all users.
- Trained users and IT staff for applications on iPad and Windows.
- Trained employees on phone, email, applications, and PCs.
- Teleconference support for local and remote users.
- Managed file permissions for applications.
- Managed Active Directory accounts for users and computers.
- Created computer images for laptop and desktop upgrade and deployment.
- Imaged Windows computers with Acronis True Image and Windows imaging.
- Helped build wireless network for temporary office Supported offices remotely and in person.
- Supported users with Office 2013 upgrade.
- Maintained RACF ids for Department of Correction users in Mainframe applications.
- Managed group memberships for email and security groups.
- Trained IT staff to image computers using Windows and Acronis True Image.
Education
Bachelor of Science -
Louisiana Tech University
Ruston, LA05-1986
Skills
- Azure Desktop and Server Administration
- Microsoft Server Administration
- Microsoft Operating Systems Support
- Microsoft Office
- G-Suite Applications
- Apple iOS
- Building Computer Images
- Deploying with Acronis True Image
- SCCM
- Clonezilla
- LAN Support
- WAN Support
- DNS Support
- VPN Support
- Citrix Administration
- AS400/ISeries Administration
- Oracle Administration
- Windows Server Backup and Recovery
- Avaya Call Pilot Phone System Administration
- WIFI Network Support
- Internet Settings Adjustments
- Aruba Wireless Training
- Remote support
- System configuration
- Workstation management
- Active Directory
- Incident management
- Azure administration
- User training
- Network troubleshooting
- Security protocols
- Technical documentation
- Customer service
- Team collaboration
- Problem solving
- Time management
- Equipment management
- Server management
- Mobile device management
- Configuration management
- Performance testing
- System monitoring
Certification
- A+ Certification, 1997
- Help Desk Analyst Certification, 2005
- MCP Windows Server 2003 Certification, 2007
- ITIL v3 Certification, 2011
- CJIS, 2014
- CJIS, 2016
Technical Skills
Azure Desktop and Server Administration, Microsoft 2000, 2003, 2008 and 2012 Server Administration, Microsoft Operating Systems 3.1, 95, 98, 2000, XP, 7, 8.1, 10 Support, Microsoft Office 97, 2000, 2003, 2007, 2010, 2013, 2016, G-Suite Applications, Apple iOS 8, 10, Building Computer Images in Windows and Deploying with Acronis True Image, Windows, SCCM or Clonezilla, LAN, WAN, DNS, VPN Support, Citrix Administration, AS400/ISeries 500 Administration, Oracle Administration, Windows Server Backup and Recovery, Avaya Call Pilot Phone System Administration, LAN, WAN, WIFI, VPN Network Support, DNS Support, Internet Settings Adjustments, Aruba Wireless Training
Timeline
System Administrator
Luxoft
08.2020 - 06.2024
Infrastructure Support, Deskside
Technumen
07.2018 - 08.2019
Customer Support
Cummins Engines
09.2017 - 07.2018
Work Station Support Intermediate
Tennessee Department of Finance and Administration
02.2016 - 08.2016
Information Resource Support Specialist 3
Tennessee Department of Correction
05.2013 - 02.2016
Bachelor of Science -
Louisiana Tech University
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