Theron Burse
Cape Girardeau
Summary
Dynamic and versatile professional with extensive experience in customer service, education, and recreation, demonstrating a strong track record of enhancing client experiences and cultivating positive relationships. Expertise in classroom and behavior management, delivering tailored support, and fostering collaboration among teams. A passion for driving service excellence ensures every interaction leads to successful outcomes. Committed to continuous improvement and adept at implementing innovative strategies that align with the evolving needs of organizations and clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Group Mentoring Manager
Big Brothers Big Sisters of America
11.2022 - Current
- Provides guidance and recommended conflict resolution mechanisms for youth dealing with difficult issues.
- Builds lasting relationships with youth and parents or guardians.
- Plans and executes productive self-esteem building activities and group outings to promote personal growth and daily life skills.
- Shares valuable life experiences with youth to promote positive self-esteem and improve social skills.
Part time - Recreation Attendant
City of Cape Girardeau
05.2023 - Current
- Customer Service
- Greet guests or participants in a friendly, welcoming manner.
- Provide information about available activities, services, schedules, and facilities.
- Ensure that all guests’ needs are met, answering any questions and assisting with special requests.
- Address and resolve guest concerns or complaints in a professional and courteous manner.
- Activity Coordination:
- Organize and lead recreational activities and events (e.g., swimming, sports, games, arts and crafts, fitness classes).
- Monitor participants to ensure they are engaging in activities safely and appropriately.
- Set up and clean up activity spaces before and after events or activities.
- Maintain an organized schedule of events and ensure they run smoothly.
Special Education Assistant
Jefferson Elementary School
09.2020 - 05.2021
- Aided elementary school special education teachers in reinforcing efforts for children with various learning and behavioral needs.
- Worked with individual students to provide personalized educational, behavioral and emotional support.
- Redirected students using Positive Behavior Support (PBS).
- Coordinated special education students and teacher assistant schedules with the master schedule.
- Delivered effective and differentiated classroom instruction to a diverse range of developmentally challenged students.
- Conducted individualized assessments to determine students' academic progress.
- Set up visual aids, equipment and classroom displays.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
- Documented behaviors, interventions and results.
- Created strategies to meet the needs of mentally and physically disabled students.
Retail Sales Associate
Jse Surplus
06.2019 - 09.2020
- Greet customers in a friendly and professional manner.
- Assist customers in finding products that meet their needs.
- Provide product knowledge and advice to help customers make informed purchasing decisions.
- Respond to customer inquiries about product features, prices, and store policies.
- Handle customer complaints or concerns in a professional and positive manner.
- Be in compliance with the handling of all Firearms and sales.
Bank Teller
U.S. Bank
01.2018 - 05.2019
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, resolving issues and providing information on services.
- Managed cash drawer, ensuring accurate balance and compliance with security protocols.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
- Greet customers professionally and courteously.
- Respond to inquiries about bank accounts, services, and products.
- Handle deposits, withdrawals, check cashing, and loan payments.
- Process wire transfers, money orders, and cashier’s checks.
- Follow bank policies, procedures, and regulatory requirements.
Vehicle Service Technician
Enterprise Rent-A-Car
05.2016 - 01.2018
- Ensure vehicles are parked in the correct area, organized by availability and readiness for rental.
- Ensure vehicles are available in a timely manner for customer pick-up or vehicle return.
- Maintain an inventory of supplies (cleaning products, tools, etc.) and keep work areas tidy and organized.
- Perform basic maintenance tasks such as checking tire pressure, fluid levels, and ensuring proper operation of lights, brakes, and wipers.
- Perform minor repairs, such as replacing air filters, light bulbs, or windshield wipers, as needed.
- Keep an eye on the overall condition of the vehicles and report any major issues to the maintenance department or supervisors.
Education
Bachelor of Science - Sports Management
Southeast Missouri State University
Cape Girardeau, MO05-2026
Skills
- Customer Service
- Client Relations
- Time Management
- Money Handling
- Account Management
- Complaint Resolution
- Data Entry
- MS Office
- Stocking
- Multi-line Phone
- Cash Management
- Problem Solving
- Classroom Management
- Insurance Verification
- Behavior Management
- Special Education
Certification
- Sep 2024 - Sep 2025
- CPR
- CPR Certification
Timeline
Part time - Recreation Attendant
City of Cape Girardeau
05.2023 - Current
Group Mentoring Manager
Big Brothers Big Sisters of America
11.2022 - Current
Special Education Assistant
Jefferson Elementary School
09.2020 - 05.2021
Retail Sales Associate
Jse Surplus
06.2019 - 09.2020
Bank Teller
U.S. Bank
01.2018 - 05.2019
Vehicle Service Technician
Enterprise Rent-A-Car
05.2016 - 01.2018
Bachelor of Science - Sports Management
Southeast Missouri State University