Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Theron Smith

Summary

As a decorated US Marine Corps Veteran, I bring over 20 years of extensive management experience to the table. A career that is marked by a commitment to excellence, innovation, and leadership. I am recognized as a game-changer in process improvement, consistently delivering strategies that enhance the overall customer service experience. My expertise in vendor contract negotiation and operational optimization has led to substantial performance enhancements across various roles. My approach is hands-on, strategic, and driven by a passion for achieving excellence in every facet of business operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Terminal Manager

Atomic Transport
07.2021 - Current
  • Managed a fleet of drivers and owner-operators across Georgia, Tennessee, and Alabama
  • Responsible for hiring, orientation, and building positive customer relationships
  • Directed daily operations, vendor communication, safety training, and special projects
  • Scheduled maintenance, improving safety scores to 94%, and implemented cost-saving processes resulting in $100K annual savings
  • Reduced driver downtime by establishing strategic service vendor relationships.
  • Improved terminal efficiency by streamlining processes and implementing innovative solutions.
  • Reduced operational costs through effective budget management and resource allocation.
  • Enhanced safety standards by conducting regular audits and implementing corrective actions.
  • Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
  • Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.

Inventory Manager

Strategic Armory Corporation
09.2017 - 04.2021
  • Oversaw warehouse operations, inventory management, facility maintenance, and vehicle control
  • Managed a team of 4, renegotiated vendor contracts saving $30K, and improved shipping/receiving processes
  • Developed a training program reducing work comp claims by 50% and participated in M1 implementation and Iso Core certification projects
  • Conducted performance appraisals and disciplinary actions, facilitating operations and warehouse communication.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Streamlined warehouse operations for increased efficiency through process improvements and staff training.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.

Warehouse Manager

Pryor Moving and Storage
01.2014 - 08.2016
  • Managed warehouse/moving operations, 10 employees, and subcontracted drivers
  • Established operational procedures, inspected warehouse/equipment, and participated in safety planning
  • Handled hiring, training, performance appraisals, complaints, and problem resolution
  • Directed work planning, scheduling, and VIP/special project moves as a driver and lead.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.

Lieutenant / North Atlanta Site Manager and Trainer

Southern Protection Agency
01.2012 - 12.2013
  • Managed security and a team of 60 guards across various locations in Northern Atlanta
  • Conducted interviewing, hiring, scheduling, training, and report reviews
  • Managed vehicle fuel, disciplinary actions, performance reviews, and homeowner association relations
  • Addressed customer service issues for managed properties.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Enhanced site security by implementing surveillance systems and conducting regular patrols.
  • Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.

Driver/ Dispatcher / Warehouse Supervisor

Atlantic Relocation
04.2009 - 12.2011
  • Managed 120 employees, coordinated warehouse activities, inventory control, and operational forecasting
  • Coordinated relocations, scheduled drivers, and assigned jobs
  • Oversaw hiring, customer service, dispute resolution, and operations-warehouse liaison.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.

Education

Criminal Justice -

Morehouse College
Atlanta, GA

NCOIC -

United States Marines

Skills

  • Scheduling
  • Contract Negotiation
  • Dispatching
  • Management
  • Training
  • Forklift Certified
  • Security Protocols
  • Safety Protocols
  • Interviewing
  • Hiring
  • Microsoft Suite
  • Commercial Driver's License Class A
  • Forklift Operator
  • Macola, M1
  • Cross Docking
  • DOT reports
  • Team Supervision
  • OSHA Regulations
  • DOT Regulations
  • Quality Assurance
  • Supply Chain Management
  • Strategic Planning

Certification

  • OSHA and Driver Training Certified, 2023
  • Workplace Safety and Inspections
  • Fire Prevention
  • Injury Prevention
  • Hazard Communication Basics
  • Heat Stress
  • Walking, Working, Surfaces
  • Lockout/Tagout
  • Personal Protective Equipment
  • Bloodborne Pathogens
  • Housekeeping and Manufacturing

Timeline

Terminal Manager

Atomic Transport
07.2021 - Current

Inventory Manager

Strategic Armory Corporation
09.2017 - 04.2021

Warehouse Manager

Pryor Moving and Storage
01.2014 - 08.2016

Lieutenant / North Atlanta Site Manager and Trainer

Southern Protection Agency
01.2012 - 12.2013

Driver/ Dispatcher / Warehouse Supervisor

Atlantic Relocation
04.2009 - 12.2011

Criminal Justice -

Morehouse College

NCOIC -

United States Marines

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Theron Smith