Thet Naing Saw
Junior System Administrator
San Diego,CA
Summary
System Administrator with 15+ years of experience with technical, analytical, and engineering qualifications as well as demonstrated achievements in troubleshooting, maintenance, and operations. Possess exceptional communication, interpersonal, motivational, and strong listening skills. Self-motivated and deadline oriented. Answer queries and resolve computer-related issues faced by clients in person, over the phone, or from a remote location. Demonstrate proficient and expert knowledge of current desktop and laptop hardware systems, network and desktop operating systems, and standard applications and utilities. Ability to multi-task in a fast-paced environment. Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Junior System Administrator
Excedeo It Support Pros
San Diego, CA
11.2022 - Current
- Create Monthly client reports and updates the reporting process and format including Excedeo
- Maintain Client Network, Servers, UPS, WattBox and Infrastructure including Excedeo
- Research and advise productivity improvements to Client Infrastructure.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Help Desk Representative
Excedeo It Support Pros
San Diego, CA
09.2022 - 11.2022
- Train newly onboard members to work on requests tickets (user creation, user termination, spam email, some troubleshooting issues)
- Train and helped deployment and provisional team members to solve technical challenges
- Work on client monthly reports and network maintenance tickets on connectwise
- Revise the processes, tasks and procedures with CEO to improve customer experience
- Work with other team members (provisioning, troubleshooting and request teams) to reduce mis communication between teams by improving ticket templates and tasks
- Also optimizing the resolutions.
- Installed new desktop systems and migrated data to new machines.
Deployment Supervisor
Excedeo IT Support Pros Inc
San Diego, CA
06.2022 - 09.2022
- Supervise the deployment process
- Optimize the process and procedure to reduce deployment timeline on connect wise
- Research and apply new procedures and process to improve the quality and timeline of the deployment process
- Closely working with Management.
Junior Systems Administrator
Academy of Our Lady of Peace
San Diego, CA
08.2021 - 06.2022
- Academy of Our Lady of Peace promoted me to permanent full-time staff
- My responsibilities are dealing with Freshdesk ticketing, setup, and troubleshooting Mac OS, Windows, and Printers issues
- Set up NEC phone extension
- Managed Adobe Cloud, Microsoft Office 365, G-Suite, and Zoom enterprise
- Troubleshoot Wifi problems
- Deployed Symantec Endpoint Cloud-based
- Total of more than 150 users
- Other than those, solving Chromebook issues, Apple TV, Air Play.
System Administrator I
Robert Half
San Diego, CA
06.2021 - 08.2021
- Robert Half Technology assigned me a position at the Academy of Our Lady of Peace for two months temp contract from
- My responsibilities are dealing with Freshdesk ticketing, setup, and troubleshooting Mac OS, Windows, and Printers issues
- Set up NEC phone extension
- Managed Adobe Cloud, Microsoft Office 365, G-Suite, and Zoom enterprise
- Troubleshoot Wifi problems
- Deployed Symantec Endpoint Cloud-based
- Total of more than 150 users
- Other than those, solving Chromebook issues, Apple TV, Air Play.
IT Support Freelance
Capland
San Diego, California
01.2020 - 06.2021
- Experiences, Restructured the network with two new switches and one TP-Link router, including PPTP VPN and a remote desktop
- Setup network printers and converted a USB printer to a network printer
- Setup and configured Synology NAS for centralized data storage
- Installed and setup anti-virus and firewall
- Configured port forwarding for FTP, remote support, and VPN at the main warehouse and clients at Brick and Motor shops
Managing Director
Bpi Info-Tech Myanmar
Yangon , Yangon
02.2015 - 11.2019
- Yangon, Myanmar
- Responsible for two areas – Technical as well as Business Development
- For Technician Area
- Collaborated with a senior from HQ to design IT infrastructure solutions for two hospitals and a 365-room hotel
- Designed fiber optics triple play solutions for IT backbones, ELV solutions for thetwo hospitals
- Attended project-related meetings as a technician and a project manager
- Cooperated with the customer’s consultant team and a vendor to smoothly deliver the projects on time
- Supervised sub-contractors to deliver the projects based on the contract and customer’s requirements
- Supervised cabling, fiber, CAT6, CAT3, audio, RF cables, and structure cabling
- Resolved issues that occurred due to the on-site situation and design requirements
- Supervised fiber-optics splicing teams
- Discussed and solved issues together
- Tested with Fluke tester for both CAT 6 and fiber-optics
- Reported results to the customer or a consultant to sign-out finished works
- For Business Development Area
- Closed three project deals worth more than $2 millionfor two hospitals and a hotelwithin three years
- Closed four more projects by local partners
- On-board partners to deliver one-stop solutions
- Entire mechanical and electrical package, including HVAC, M&E, IT & ELV, and ISP, to customers.
- Monitored office workflow and administrative processes to keep operations running smoothly.
ELV Course Trainer
Win Professional Training School
05.2018 - 09.2019
- Tested trainees to determine the level of their understanding of the topics discussed in class and to see whether they need further instructions
- Instructed ELV courses.
Founder
Genius4U
01.2001 - 02.2015
- IT Services Firm
- Provided technical support, diagnosing, and troubleshooting hardware and software problems, including desktop, laptop of Small to Medium Enterprises
- Identified and removed computer viruses and provided major repairs
- Consulted, designed, and configured LAN, WAN, VPN, Anti-virus Servers, Firewall, CCTV, Intrusion Detection, Audio, Visual
- Contracted service agreements with customers for monthly services
- Recovered data from HDD, SD-Card, Solid State Drive
- Resolved Windows, Server OS, macOS, iOS, and Android issues
- Supported Remote Desktop, Teamviewer, AnyDesk
- Troubleshoot and fixed PC hardware, motherboard, server.
Education
Bachelor of Science - Computer Information Systems
LONDON METROPOLITAN UNIVERSITY
London, United Kingdom 04.2005 - 09.2007
Bachelor of Arts - BUSINESS MANAGEMENT
YANGON UNIVERSITY OF DISTANCE EDUCATION
Yangon, Myanmar 03.2003 - 09.2007
Skills
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Accomplishments
- Achieved clients' Vendor Managers collaboration by creating new executive report format with accuracy and efficiency.
- Achieved employee on boarding process reduction to 4 hours from 2 days by introducing MacOS migration from based line
- Brought in [4] new customer total value of 1 3 million USD within 3 years
- Awarded “Employee of the Month” in September 2022
- Increased productivity [200]% by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in 15% revenue growth.
Certification
CompTIA A
Timeline
Google IT Support
07-2023
Google Cyber Security
07-2023
Junior System Administrator
Excedeo It Support Pros
11.2022 - Current
Help Desk Representative
Excedeo It Support Pros
09.2022 - 11.2022
Deployment Supervisor
Excedeo IT Support Pros Inc
06.2022 - 09.2022
CompTIA A
01-2022
Junior Systems Administrator
Academy of Our Lady of Peace
08.2021 - 06.2022
System Administrator I
Robert Half
06.2021 - 08.2021
IT Support Freelance
Capland
01.2020 - 06.2021
ELV Course Trainer
Win Professional Training School
05.2018 - 09.2019
Managing Director
Bpi Info-Tech Myanmar
02.2015 - 11.2019
Bachelor of Science - Computer Information Systems
LONDON METROPOLITAN UNIVERSITY
04.2005 - 09.2007
Bachelor of Arts - BUSINESS MANAGEMENT
YANGON UNIVERSITY OF DISTANCE EDUCATION
03.2003 - 09.2007
Founder
Genius4U
01.2001 - 02.2015
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